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by dsmith7981
Fri Mar 09, 2012 4:01 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: REALLY ANNOYED! I WANT MY OLDER PROGRAM BACK!
Replies: 19
Views: 7747

Re: REALLY ANNOYED! I WANT MY OLDER PROGRAM BACK!

Note to forum members and guests. The Incredimail support staff communicated their awareness of the problems created by the update to the latest build (5175). We must have patience. The causes of the problems must be determined and fixed. We should have more communications early tomorrow. Cordially,...
by dsmith7981
Thu Aug 26, 2010 8:25 pm
Forum: Windows 7
Topic: Text Size
Replies: 7
Views: 4933

Re: Text Size

Hello Scarletpimpernel. A couple suggestions. First: Be sure that your Build of Incredimail 2 is up-to-date. Current Build # is 6144697. Second: Don't start Incredimail 2 "automatically" upon start of Windows. Start it manually after Windows 7 has fully "loaded"! (You can also &q...
by dsmith7981
Tue Aug 03, 2010 4:29 am
Forum: Windows 7
Topic: Animations/ Sounds
Replies: 2
Views: 1573

Re: Animations/ Sounds

Martine,
Sorry to hear that this has occurred again! Best regards, Doug (DSmith7981)
by dsmith7981
Sat Jul 31, 2010 9:51 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: SLOW COMPUTER !! UNINSTALL INCREDIMAIL ???
Replies: 2
Views: 1941

Re: SLOW COMPUTER !! UNINSTALL INCREDIMAIL ???

Hello and welcome to the forum. I've sent you a private message (PM) offering assistance to troubleshoot your issues.
Best regards, DSmith7981
by dsmith7981
Tue May 11, 2010 9:00 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: IncrediMail will not open at all
Replies: 3
Views: 2849

Re: IncrediMail will not open at all

Hello. Have you rebooted your PC and again tried Incredimail? If so, did you get the same results?
Welcome to the forum. Members work together to help each other, so hopefully, we'll assist you with this issue!
Best regards, DSmith7981
by dsmith7981
Tue May 11, 2010 2:11 pm
Forum: Windows 7
Topic: Problems with incredimail on windows 7
Replies: 4
Views: 17531

Re: Problems with incredimail on windows 7

Rabbit, your message is confusing. You say you "downloaded" Windows 7. Did you install it as a new Operating System on you computer? Please provide more information - Operating system, the build of Incredimail that you are using, the type of browser, etc. This additional info will facilita...
by dsmith7981
Mon May 10, 2010 9:22 pm
Forum: Email Account Issues
Topic: email
Replies: 1
Views: 1371

Re: email

Hello. Welcome to the forum. To access email, you must use an email client like IncrediMail on your computer. If you have an ISP (Internet Service Provider) where you can leave the e-mail on the server, you would be able to access your email from another computer. However, the email client needs to ...
by dsmith7981
Sun May 09, 2010 4:42 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: My style boxes are still Disappearing
Replies: 5
Views: 2861

Re: My style boxes are still Disappearing

Jamie, I'll try to answer some of your questions. First, some of the basics. The input file that you download from sites (IMF or IMI files) contains the elements that apply to the letter, ecard, or animation. Generally, these contain a built-in "Title" for the object (the text that shows u...
by dsmith7981
Sun May 09, 2010 1:39 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: My style boxes are still Disappearing
Replies: 5
Views: 2861

Re: My style boxes are still Disappearing

Hello. I have only a hunch based on my own experiences about this problem! Some of your "folders" are named with beginning characters that are non-alphabetic, i.e., they are ascii characters beyond the standard alphabet. Could you use the "change" option on the installer to renam...
by dsmith7981
Sat Apr 17, 2010 4:39 pm
Forum: Email Account Issues
Topic: transfer messages and addresses from Juno to incredimail
Replies: 1
Views: 1177

Re: transfer messages and addresses from Juno to incredimail

Hello Steve. Here's a site with info that should be helpful to you:

http://email.wikia.com/wiki/Juno_Email_Clients

To transfer the addresses, generally the Export to CSV format provides a file that can be imported into Incredimail.
Welcome to the forum!
Cordially, DSmith7981

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