Search found 28 matches

by SofLamb
Mon Jul 24, 2017 5:49 pm
Forum: Email Account Issues
Topic: connection
Replies: 14
Views: 2001

Re: connection

I do not see the Attachments tab.

But I selected 2 options in Incredimail and I can now receive my mails in Incredimail.

Problem is solved :-)
by SofLamb
Sun Jul 23, 2017 9:11 pm
Forum: Email Account Issues
Topic: connection
Replies: 14
Views: 2001

Re: connection

Sorry, but I don't see the Attachements tab.
I only see Post icon, below Subject,icon for Bold/Italic/..., a frame where I'm typing my reply, 3 buttons Save draft/Preview/Submit, then some options, but no Attachments tab.
Can you make a screenshot showing me where I can see it ?
by SofLamb
Fri Jul 21, 2017 8:50 pm
Forum: Email Account Issues
Topic: connection
Replies: 14
Views: 2001

Re: connection

I made the screenshots, but do not know how to add a file to a post.
by SofLamb
Tue Jul 18, 2017 6:09 pm
Forum: Email Account Issues
Topic: connection
Replies: 14
Views: 2001

Re: connection

I removed my account and added it again, but I still have the same error message.

It works with Thunderbird :I receive and can send mails.

Do you have a solution for Incredimail ? I would like to continue to use Incredimail.

Thanks in advance for your help.

Sophie Lambotte
by SofLamb
Mon Jul 17, 2017 9:06 pm
Forum: Email Account Issues
Topic: connection
Replies: 14
Views: 2001

Re: connection

When I want to receive mails, I have a window with the following error message : L'autorisation pour le compte <Name> a échoué. Err Could not determine server. I previously received my e-mails and did not change anything in the settings of my account. Any idea how I can solve this problem ? Thanks i...
by SofLamb
Thu Mar 09, 2017 12:39 am
Forum: How do I...? Setup, General UI, Getting Started
Topic: Import old Datas without Backup?
Replies: 15
Views: 74697

Re: Import old Datas without Backup?

For information : the personal folder I had on my old pc are up to date on my new pc.
by SofLamb
Thu Mar 09, 2017 12:09 am
Forum: How do I...? Setup, General UI, Getting Started
Topic: Import old Datas without Backup?
Replies: 15
Views: 74697

Re: Import old Datas without Backup?

I first selected the location where the messages are stored (folder Message store) and selected the sent items first. I still have the same number of sent items imported, i.e. the mails until December 2015. I still don't have the messages after 12 December 2015. Maybe I'm doing something wrong. Are ...
by SofLamb
Wed Mar 08, 2017 1:03 am
Forum: How do I...? Setup, General UI, Getting Started
Topic: Import old Datas without Backup?
Replies: 15
Views: 74697

Re: Import old Datas without Backup?

Dear,

I think I already had version 2.5 since I installed it on the new pc a few days ago, but I installed the latest version in your link on the new pc and restarted the pc.
Do I have to do something to retrieve the mails on the new pc ?

Thanks in advance for your answer
by SofLamb
Tue Mar 07, 2017 12:40 am
Forum: How do I...? Setup, General UI, Getting Started
Topic: Import old Datas without Backup?
Replies: 15
Views: 74697

Re: Import old Datas without Backup?

Dear, I have to change my computer and want to retrieve all my e-mails, address book, letters, notifiers, ... on my new pc. I copied my Incredimail identity on the new pc and imported the messages in Incredimail, but I do not have all the mails. When I look on the old pc, I see that the date of my I...
by SofLamb
Thu Mar 10, 2016 8:40 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Crash after Windows update
Replies: 270
Views: 76679

Re: Crash after Windows update

Dear,

I cannot open Incredimail anymore.
When I try to install the version fixing this issue, nothing happens.
Can somebody help me ?

Thanks in advance

Sophie Lambotte

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