Search found 6683 matches

by IncrediModerator
Thu Feb 23, 2017 12:45 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Saved emails
Replies: 3
Views: 75

Re: Saved emails

If you open a new identity in IncrediMail and save the messages from that identity in the My Documents folder, are you able to view the content of those messages ? To create a new identity in IncrediMail, please click on Tools > Identities > New Identity.   In this case, I would like you to configur...
by IncrediModerator
Wed Feb 22, 2017 4:27 pm
Forum: How do I...? Setup, General UI, Getting Started
Topic: Opening attachements in browser
Replies: 1
Views: 406

Re: Opening attachements in browser

For illustrated instructions on how to designate default apps in Windows 10, please refer to the Microsoft article at: http://www.tomshardware.com/faq/id-2569594/choose-default-apps-windows.html In this case, select your preferred browser (e.g. Mozilla Firefox) and then click the option "Set th...
by IncrediModerator
Wed Feb 22, 2017 4:22 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Foders colour setting
Replies: 4
Views: 62

Re: Foders colour setting

In this case, to import the existing messages and contacts into the new working identity, please do the following: 1. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting "Exit". 2. In File Explorer, browse to the following path: C:\Users\YOU...
by IncrediModerator
Tue Feb 21, 2017 1:41 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Cannot scroll down some e-mails to read solid bar prevents
Replies: 4
Views: 1877

Re: Cannot scroll down some e-mails to read solid bar prevents

Is the entire message displayed after clicking on "Forward" in the top bar of the message window (i.e. while in edit mode) ?
by IncrediModerator
Tue Feb 21, 2017 1:36 pm
Forum: Registration codes
Topic: need to reactivate my registration codes
Replies: 1
Views: 40

Re: need to reactivate my registration codes

To address such issues, please fill out our online form at:
http://www3.incredimail.com/english/code_search.asp

In the Additional Information box, please enter the license codes and we will be happy to reset them in our records.
by IncrediModerator
Tue Feb 21, 2017 9:40 am
Forum: Email Account Issues
Topic: Cannot IMPORT the CSV file from my Desktop
Replies: 1
Views: 45

Re: Cannot IMPORT the CSV file from my Desktop

In this case, please extract attached file using WinZip or WinRAR and use the Contacts.csv file as the template to import the contacts into IncrediMail. You can open the CSV files in Microsoft Excel or similar software. Note: You will need to copy the data contained in the original CSV file into the...
by IncrediModerator
Mon Feb 20, 2017 7:10 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: IM LETTERS NOT IN ONE PIECE
Replies: 1
Views: 27

Re: IM LETTERS NOT IN ONE PIECE

To better address this issue, I would like you to send me a screenshot of the exact problem you encounter for further review. To create the screenshot, please run the following executable: http://www2.incredimail.com/contents/setup/xml_support/IncrediScreenshot.exe When you see the problem again, cl...
by IncrediModerator
Mon Feb 20, 2017 7:06 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Foders colour setting
Replies: 4
Views: 62

Re: Foders colour setting

If the problem continues , I would like you to try uninstalling and then reinstalling IncrediMail 2.5. As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected. To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and feat...
by IncrediModerator
Mon Feb 20, 2017 7:06 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Foders colour setting
Replies: 4
Views: 62

Re: Foders colour setting

Such unusual issues can often be solved by deleting the IncrediMail "Runtime" folder.

To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe

When done, open IncrediMail and check the results.
by IncrediModerator
Mon Feb 20, 2017 7:03 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Missing check box
Replies: 1
Views: 32

Re: Missing check box

In this case, simply right-click on the empty space to the right of the search box just above the message list, and click on "Show Sort Bar".

Please let me know the results.

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