Search found 7122 matches

by IncrediModerator
Mon Dec 11, 2017 7:05 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: In email links
Replies: 3
Views: 5

Re: In email links

If the problem still continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.   To create a new identity, please click on Tools > Identities > New Identity.   Set up your identity and see if the problem continues to occur in the new identit...
by IncrediModerator
Mon Dec 11, 2017 7:04 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: In email links
Replies: 3
Views: 5

Re: In email links

If the problem continues, I would like you to try uninstalling and then reinstalling IncrediMail 2.5. As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected. To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and featur...
by IncrediModerator
Mon Dec 11, 2017 7:03 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: In email links
Replies: 3
Views: 5

Re: In email links

To address this issue, please try resetting the Internet Explorer settings as instructed in the online article at: http://support.microsoft.com/kb/923737 Note: As IncrediMail uses the plugins from Internet Explorer, you must reset the settings in Internet Explorer. This is regardless of the browser ...
by IncrediModerator
Mon Dec 11, 2017 6:55 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Help please
Replies: 5
Views: 142

Re: Help please

To be sure, have you also tried creating a new identity in IncrediMail, as this often resolves such issues ? If so, and the problem continues, please try the following: 1. Login to account via webmail (almost all mail providers offer this capability). 2. In your webmail, create a new folder called &...
by IncrediModerator
Mon Dec 11, 2017 6:54 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Can not change the font color in an email
Replies: 3
Views: 57

Re: Can not change the font color in an email

To be sure, did you first click on Tools > Options > Emails, and next to "Default Letter Style", select the option "Use Default" ? If so, and the problem continues, please try resetting the Internet Explorer settings as instructed in the online article at: http://support.microsof...
by IncrediModerator
Mon Dec 11, 2017 6:51 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Can't send email
Replies: 1
Views: 3

Re: Can't send email

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard": 1. In the main IncrediMail window, click on "Tools" and select "Email Accounts". 2. Choose your account, click on "Remove". To reconfigure the account, cl...
by IncrediModerator
Mon Dec 11, 2017 6:50 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: When creating and typing a new email my 2 or @ key is not entering the correct key being " assigned to the No 2 key
Replies: 1
Views: 3

Re: When creating and typing a new email my 2 or @ key is not entering the correct key being " assigned to the No 2 key

To address this issue, please click on Tools > Options > Language, and unselect the option "Use the last language that was used for editing". Click on OK.

Please let me know the results.
by IncrediModerator
Mon Dec 11, 2017 6:45 pm
Forum: Email Account Issues
Topic: messages won't load
Replies: 9
Views: 207

Re: messages won't load

To address this issue, please try configuring your firewall/anti-virus software as instructed in our online article at:
http://support.incredimail.com/entries/ ... ncrediMail

Please let me know the results.
by IncrediModerator
Mon Dec 11, 2017 6:41 pm
Forum: Email Account Issues
Topic: Emails older than 5 days won't open anymore
Replies: 1
Views: 5

Re: Emails older than 5 days won't open anymore

To address this issue, please run the following executable: http://www2l.incredimail.com/contents/setup/xml_support/del_index.exe Once finished, you must keep IncrediMail open for at least 24 Hours to complete the indexing. Note: You may minimize the IncrediMail window in the Windows taskbar so that...
by IncrediModerator
Sun Dec 03, 2017 6:39 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Can't send
Replies: 1
Views: 55

Re: Can't send

To address this issue, please try configuring your firewall/anti-virus software as instructed in our online article at:
http://support.incredimail.com/entries/ ... ncrediMail

Please let me know if you still encounter difficulties.

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