Search found 6753 matches

by IncrediModerator
Sun Mar 26, 2017 11:51 am
Forum: Email Account Issues
Topic: Invalid username or password.
Replies: 13
Views: 6079

Re: Invalid username or password.

I apologize, but I did not quite understand the problem you encountered.

Please clarify the exact problem you encounter in IncrediMail, so that I can assist you in the best possible way.
by IncrediModerator
Sun Mar 26, 2017 11:50 am
Forum: Windows 7
Topic: cannot install incredimail on windows 10 computer
Replies: 9
Views: 3814

Re: cannot install incredimail on windows 10 computer

I apologize, but I did not quite understand the problem you encountered.

Please clarify the exact problem you encounter in IncrediMail, so that I can assist you in the best possible way.
by IncrediModerator
Sun Mar 26, 2017 11:48 am
Forum: Email Account Issues
Topic: Duplicate e-mails are not downloading therefore I cannot delete them
Replies: 3
Views: 114

Re: Duplicate e-mails are not downloading therefore I cannot delete them

First, please verify that you did not block the email sender by mistake: 1. In the main IncrediMail window, click the 'Tools' menu and select 'Blocked Senders...'. 2. If the email sender is on the 'Blocked Senders' list, his/her email will go directly to the 'Deleted Items' folder. To unblock the em...
by IncrediModerator
Sun Mar 26, 2017 11:46 am
Forum: Email Account Issues
Topic: butterfly attachment problem
Replies: 5
Views: 5754

Re: butterfly attachment problem

I apologize, but I did not quite understand the problem you encountered.

Please clarify the exact problem you encounter in IncrediMail, so that I can assist you in the best possible way.
by IncrediModerator
Sun Mar 26, 2017 11:43 am
Forum: How do I...? Setup, General UI, Getting Started
Topic: How do I enable TLS?
Replies: 6
Views: 1465

Re: How do I enable TLS?

In this case, are you able to send/receive messages from that email account in Mozilla Thunderbird ? If not , please contact your mail provider regarding the matter. Once you are able to send/receive the messages in Thunderbird, you should also be able to do so in IncrediMail. If so , to further add...
by IncrediModerator
Sun Mar 26, 2017 11:40 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Video attachment = Incredimail Crash
Replies: 3
Views: 9

Re: Video attachment = Incredimail Crash

If the problem still continues, I would like you to open a new identity in IncrediMail and see if you still encounter the same problem.   To create a new identity, please click on Tools > Identities > New Identity.   Set up your identity, and check to see if problem continues to occur in the new ide...
by IncrediModerator
Sun Mar 26, 2017 11:39 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Video attachment = Incredimail Crash
Replies: 3
Views: 9

Re: Video attachment = Incredimail Crash

If the problem continues, I would like you to try uninstalling and then reinstalling IncrediMail 2.5. As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected. To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and featur...
by IncrediModerator
Sun Mar 26, 2017 11:38 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Video attachment = Incredimail Crash
Replies: 3
Views: 9

Re: Video attachment = Incredimail Crash

Such performance issues can often be solved by deleting the IncrediMail "Runtime" folder.

To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe

When done, open IncrediMail and check the results.
by IncrediModerator
Sun Mar 26, 2017 11:36 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: incredimail needs to close and there are errors
Replies: 1
Views: 5

Re: incredimail needs to close and there are errors

As the problem is apparently resolved by a succeeding Windows update, please check for the latest Windows updates and install them on your computer. For illustrated instructions on how to manually check for Windows updates, please refer to the online article at: http://www.thewindowsclub.com/check-f...
by IncrediModerator
Sun Mar 26, 2017 11:35 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: notifier
Replies: 5
Views: 1195

Re: notifier

To address this issue, please manually reset the Internet Explorer settings as instructed in the online article at: http://support.microsoft.com/kb/923737 Note: As IncrediMail uses the plugins from Internet Explorer, you must reset the settings in Internet Explorer. This is regardless of the browser...

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