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by IncrediModerator
Thu Jun 22, 2017 9:48 am
Forum: Email Account Issues
Topic: Can Not Send Emails
Replies: 8
Views: 150

Re: Can Not Send Emails

To address this issue, please click on Tools > Email Accounts, remove all existing accounts, and then add it/them once again. Note: As removing/readding the account merely reestablishes the connection to the mail server, your current messages and folders should not be affected. If the problem contin...
by IncrediModerator
Sun Jun 18, 2017 3:08 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Im Mapi U.dll file
Replies: 1
Views: 78

Re: Im Mapi U.dll file

To address this issue, I would like you to try uninstalling and then reinstalling IncrediMail 2.5. As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected. To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and features,...
by IncrediModerator
Sun Jun 18, 2017 3:05 pm
Forum: Email Account Issues
Topic: Can Not Send Emails
Replies: 8
Views: 150

Re: Can Not Send Emails

To download Mozilla Thunderbird, please go to:
https://www.mozilla.org/en-US/thunderbird/
by IncrediModerator
Sun Jun 18, 2017 3:05 pm
Forum: Email Account Issues
Topic: Can Not Send Emails
Replies: 8
Views: 150

Re: Can Not Send Emails

If the problem continues, I would like you to test your email account settings in Mozilla Thunderbird as instructed at http://support.incredimail.com/entries/21206106-how-do-i-test-my-email-account-settings-in-another-email-client, and see if you are indeed able to send/receive messages from that em...
by IncrediModerator
Sun Jun 18, 2017 3:05 pm
Forum: Email Account Issues
Topic: Can Not Send Emails
Replies: 8
Views: 150

Re: Can Not Send Emails

If the problem continues, I would like you to test your email account settings in Mozilla Thunderbird as instructed at http://support.incredimail.com/entries/21206106-how-do-i-test-my-email-account-settings-in-another-email-client, and see if you are indeed able to send/receive messages from that em...
by IncrediModerator
Sun Jun 18, 2017 3:04 pm
Forum: Email Account Issues
Topic: Can Not Send Emails
Replies: 8
Views: 150

Re: Can Not Send Emails

To address this issue, please enable the option "Allow apps that use less secure sign in" in your Yahoo settings as instructed at the bottom of the online article at: https://help.yahoo.com/kb/SLN27791.html After that, please click on Tools > Email Accounts, remove your existing account, a...
by IncrediModerator
Wed Jun 14, 2017 9:19 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: downloading and inorting problem
Replies: 1
Views: 51

Re: downloading and inorting problem

To address this issue, please manually reset the Internet Explorer settings as instructed in the online article at: http://support.microsoft.com/kb/923737 Note: As IncrediMail uses the plugins from Internet Explorer, you must reset the settings in Internet Explorer. This is regardless of the browser...
by IncrediModerator
Thu Jun 08, 2017 11:20 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Moving Mail
Replies: 3
Views: 108

Re: Moving Mail

I am glad to hear the problem is now resolved, albeit using a workaround :-)
by IncrediModerator
Wed Jun 07, 2017 9:25 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Moving Mail
Replies: 3
Views: 108

Re: Moving Mail

In this case, simply try dragging the message to a temporary folder (one to which you can move the message), and then drag it from there back to your Inbox.

Please let me know the results.

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