Search found 7105 matches

by IncrediModerator
Wed Nov 22, 2017 10:39 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: PDFs attached do not open correctly
Replies: 3
Views: 12

Re: PDFs attached do not open correctly

If the problem still continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.   To create a new identity, please click on Tools > Identities > New Identity.   Set up your identity and see if the problem continues to occur in the new identit...
by IncrediModerator
Wed Nov 22, 2017 10:38 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: PDFs attached do not open correctly
Replies: 3
Views: 12

Re: PDFs attached do not open correctly

If the problem continues, I would like you to try uninstalling and then reinstalling IncrediMail 2.5. As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected. To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and featur...
by IncrediModerator
Wed Nov 22, 2017 10:38 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: PDFs attached do not open correctly
Replies: 3
Views: 12

Re: PDFs attached do not open correctly

Such unusual issues can often be solved by deleting the IncrediMail "Runtime" folder.

To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe

When done, open IncrediMail and check the results.
by IncrediModerator
Wed Nov 22, 2017 10:36 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Virus or hacked?
Replies: 2
Views: 14

Re: Virus or hacked?

To download Mozilla Thunderbird, please go to:
https://www.mozilla.org/en-US/thunderbird/
by IncrediModerator
Tue Nov 21, 2017 7:17 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: uninstall incredimail
Replies: 4
Views: 115

Re: uninstall incredimail

In this case, after uninstalling IncrediMail, please run the following executable to install the latest build of IncrediMail 2.0:
http://www.incredimail.com/english/down ... =fullsetup

Please let me know if you still encounter difficulties.
by IncrediModerator
Tue Nov 21, 2017 7:15 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: 75222712.No such interface supported
Replies: 1
Views: 34

Re: 75222712.No such interface supported

Such unusual issues can often be solved by deleting the IncrediMail "Runtime" folder. To delete the Runtime folder, please run the following executable: http://www2l.incredimail.com/contents/setup/xml_support/del_run.exe When done, open IncrediMail and check the results. If the problem con...
by IncrediModerator
Tue Nov 21, 2017 7:13 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Virus or hacked?
Replies: 2
Views: 14

Re: Virus or hacked?

To determine if the problem is specific to IncrediMail, I would like you to test your email account settings in Mozilla Thunderbird as instructed in our online article at http://support.incredimail.com/entries/21206106-how-do-i-test-my-email-account-settings-in-another-email-client, and see if the s...
by IncrediModerator
Tue Nov 21, 2017 7:07 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Dead computer to new computer
Replies: 4
Views: 120

Re: Dead computer to new computer

Currently, it is only possible to import the messages and contacts, not the other settings.

You will therefore need to reconfigure those email accounts in the new installation.
by IncrediModerator
Tue Nov 21, 2017 7:04 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Problem with the search
Replies: 1
Views: 10

Re: Problem with the search

To address this issue, please run the following executable: http://www2l.incredimail.com/contents/setup/xml_support/del_index.exe Once finished, you must keep IncrediMail open for at least 24 Hours to complete the indexing. Note: You may minimize the IncrediMail window in the Windows taskbar so that...
by IncrediModerator
Tue Nov 21, 2017 7:04 pm
Forum: Email Account Issues
Topic: Removing Email Folders
Replies: 1
Views: 35

Re: Removing Email Folders

As IncrediMail 2.5 uses the IMAP protocol, the email accounts will be "synced" with the mail server, and thus the folders you see in IncrediMail will be the same as those on the mail server.

This is a primary feature of IMAP and cannot be changed.

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