Search found 7113 matches

by IncrediModerator
Sun Dec 03, 2017 6:39 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Can't send
Replies: 1
Views: 52

Re: Can't send

To address this issue, please try configuring your firewall/anti-virus software as instructed in our online article at:
http://support.incredimail.com/entries/ ... ncrediMail

Please let me know if you still encounter difficulties.
by IncrediModerator
Sun Dec 03, 2017 6:38 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Help please
Replies: 4
Views: 129

Re: Help please

I am glad to hear IncrediMail is now working as it should :-)
by IncrediModerator
Sun Dec 03, 2017 6:36 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Can not change the font color in an email
Replies: 2
Views: 46

Re: Can not change the font color in an email

To address this issue, please click on Tools > Options > Emails, and next to "Default Letter Style", select the option "Use Default". Click on OK. If the problem continues, I would like you to run the full setup file for IncrediMail and see if that solves the problem. Please run ...
by IncrediModerator
Sun Dec 03, 2017 6:34 pm
Forum: Email Account Issues
Topic: messages won't load
Replies: 6
Views: 179

Re: messages won't load

To further address this issue, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem. To create a new identity, please click on Tools > Identities > New Identity. Set up your identity and see if the problem continues to occur in the new identity. Pl...
by IncrediModerator
Sun Dec 03, 2017 6:33 pm
Forum: Email Account Issues
Topic: transfert
Replies: 1
Views: 26

Re: transfert

Traduit par Google Translate: Comme la fonction d'exportation a été supprimée dans la dernière version d'IncrediMail 2.5 en raison de divers problèmes avec l'assistant de transfert, pour transférer manuellement les messages et les contacts, procédez comme suit: Sur l'ancien ordinateur: 1. Quittez l'...
by IncrediModerator
Thu Nov 30, 2017 1:57 pm
Forum: Email Account Issues
Topic: messages won't load
Replies: 6
Views: 179

Re: messages won't load

If the problem continues, please run the following executable: http://www2l.incredimail.com/contents/setup/xml_support/del_index.exe Once finished, you must keep IncrediMail open for at least 24 Hours to complete the indexing. Note: You may minimize the IncrediMail window in the Windows taskbar so t...
by IncrediModerator
Thu Nov 30, 2017 1:57 pm
Forum: Email Account Issues
Topic: messages won't load
Replies: 6
Views: 179

Re: messages won't load

Such unusual issues can often be solved by deleting the IncrediMail "Runtime" folder.

To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe

When done, open IncrediMail and check the results.
by IncrediModerator
Thu Nov 30, 2017 1:55 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Help please
Replies: 4
Views: 129

Re: Help please

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard": 1. In the main IncrediMail window, click on "Tools" and select "Email Accounts". 2. Choose your account, click on "Remove". To reconfigure the account, cl...
by IncrediModerator
Wed Nov 22, 2017 10:39 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: PDFs attached do not open correctly
Replies: 3
Views: 107

Re: PDFs attached do not open correctly

If the problem still continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.   To create a new identity, please click on Tools > Identities > New Identity.   Set up your identity and see if the problem continues to occur in the new identit...
by IncrediModerator
Wed Nov 22, 2017 10:38 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: PDFs attached do not open correctly
Replies: 3
Views: 107

Re: PDFs attached do not open correctly

If the problem continues, I would like you to try uninstalling and then reinstalling IncrediMail 2.5. As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected. To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and featur...

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