Search found 7124 matches

by IncrediModerator
Tue Dec 12, 2017 6:08 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Getting weird Access_Violation code
Replies: 2
Views: 13

Re: Getting weird Access_Violation code

To address this issue, I would like you to try uninstalling and then reinstalling IncrediMail 2.5. As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected. To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and features,...
by IncrediModerator
Tue Dec 12, 2017 6:01 pm
Forum: Email Account Issues
Topic: messages won't load
Replies: 10
Views: 223

Re: messages won't load

For more detailed instructions, we can only suggest that you contact the technical support of your anti-virus software.
by IncrediModerator
Mon Dec 11, 2017 7:05 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: In email links
Replies: 3
Views: 11

Re: In email links

If the problem still continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.   To create a new identity, please click on Tools > Identities > New Identity.   Set up your identity and see if the problem continues to occur in the new identit...
by IncrediModerator
Mon Dec 11, 2017 7:04 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: In email links
Replies: 3
Views: 11

Re: In email links

If the problem continues, I would like you to try uninstalling and then reinstalling IncrediMail 2.5. As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected. To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and featur...
by IncrediModerator
Mon Dec 11, 2017 7:03 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: In email links
Replies: 3
Views: 11

Re: In email links

To address this issue, please try resetting the Internet Explorer settings as instructed in the online article at: http://support.microsoft.com/kb/923737 Note: As IncrediMail uses the plugins from Internet Explorer, you must reset the settings in Internet Explorer. This is regardless of the browser ...
by IncrediModerator
Mon Dec 11, 2017 6:55 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Help please
Replies: 5
Views: 149

Re: Help please

To be sure, have you also tried creating a new identity in IncrediMail, as this often resolves such issues ? If so, and the problem continues, please try the following: 1. Login to account via webmail (almost all mail providers offer this capability). 2. In your webmail, create a new folder called &...
by IncrediModerator
Mon Dec 11, 2017 6:54 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Can not change the font color in an email
Replies: 3
Views: 60

Re: Can not change the font color in an email

To be sure, did you first click on Tools > Options > Emails, and next to "Default Letter Style", select the option "Use Default" ? If so, and the problem continues, please try resetting the Internet Explorer settings as instructed in the online article at: http://support.microsof...
by IncrediModerator
Mon Dec 11, 2017 6:51 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Can't send email
Replies: 1
Views: 7

Re: Can't send email

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard": 1. In the main IncrediMail window, click on "Tools" and select "Email Accounts". 2. Choose your account, click on "Remove". To reconfigure the account, cl...
by IncrediModerator
Mon Dec 11, 2017 6:50 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: When creating and typing a new email my 2 or @ key is not entering the correct key being " assigned to the No 2 key
Replies: 1
Views: 5

Re: When creating and typing a new email my 2 or @ key is not entering the correct key being " assigned to the No 2 key

To address this issue, please click on Tools > Options > Language, and unselect the option "Use the last language that was used for editing". Click on OK.

Please let me know the results.
by IncrediModerator
Mon Dec 11, 2017 6:45 pm
Forum: Email Account Issues
Topic: messages won't load
Replies: 10
Views: 223

Re: messages won't load

To address this issue, please try configuring your firewall/anti-virus software as instructed in our online article at:
http://support.incredimail.com/entries/ ... ncrediMail

Please let me know the results.

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