Search found 7014 matches

by IncrediModerator
Mon Sep 18, 2017 12:39 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Unable to send or receive
Replies: 2
Views: 31

Re: Unable to send or receive

To download Mozilla Thunderbird, please go to:
https://www.mozilla.org/en-US/thunderbird/
by IncrediModerator
Mon Sep 18, 2017 12:39 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Unable to send or receive
Replies: 2
Views: 31

Re: Unable to send or receive

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard": 1. In the main IncrediMail window, click on "Tools" and select "Email Accounts". 2. Choose your account, click on "Remove". To reconfigure the account, cl...
by IncrediModerator
Mon Sep 18, 2017 12:38 pm
Forum: Download & Installation
Topic: Incredimail issues with new provider
Replies: 1
Views: 30

Re: Incredimail issues with new provider

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard": 1. In the main IncrediMail window, click on "Tools" and select "Email Accounts". 2. Choose your account, click on "Remove". To reconfigure the account, cl...
by IncrediModerator
Sun Sep 17, 2017 2:56 pm
Forum: IncrediMail's website
Topic: bounce to sender feature does not work
Replies: 3
Views: 4130

Re: bounce to sender feature does not work

Currently, there is no target date for the fixing of the particular bug.

Please accept our apologies for any inconvenience this may have caused.
by IncrediModerator
Sun Sep 17, 2017 2:53 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: can't open Incredimail
Replies: 7
Views: 168

Re: can't open Incredimail

If the problem still continues, I would like you switch to another Windows user (create one if necessary), open IncrediMail, reconfigure your account, and see if the same problem occurs there as well. For detailed instructions on how to create users in Windows 10, please refer to the online article ...
by IncrediModerator
Sun Sep 17, 2017 2:52 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: can't open Incredimail
Replies: 7
Views: 168

Re: can't open Incredimail

If the problem still continues, it's possible the issue you encountered is because another program running on your computer is conflicting with IncrediMail. Therefore, please disable all of the startup programs in Windows as instructed in the online article at: http://www.groovypost.com/howto/disabl...
by IncrediModerator
Sun Sep 17, 2017 2:51 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: can't open Incredimail
Replies: 7
Views: 168

Re: can't open Incredimail

If the problem continues, I would like you to try uninstalling and then reinstalling IncrediMail 2.5. As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected. To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and featur...
by IncrediModerator
Sun Sep 17, 2017 2:49 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: can't open Incredimail
Replies: 7
Views: 168

Re: can't open Incredimail

Such performance issues can often be solved by deleting the IncrediMail "Runtime" folder.

To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe

When done, open IncrediMail and check the results.
by IncrediModerator
Sun Sep 17, 2017 2:47 pm
Forum: Email Account Issues
Topic: gmail says my username/pw are not accepted
Replies: 19
Views: 11547

Re: gmail says my username/pw are not accepted

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard": 1. In the main IncrediMail window, click on "Tools" and select "Email Accounts". 2. Choose your account, click on "Remove". To reconfigure the account, cl...
by IncrediModerator
Sun Sep 17, 2017 2:39 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Deleted Items Folder
Replies: 1
Views: 23

Re: Deleted Items Folder

Our developers are aware of the issue you encountered and are working on a solution. In the meantime, you will need to manually delete the messages from the Deleted Items folder. To delete messages in bulk, simply select the first message, hold down the <Shift> key, and then select the last message....

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