To address such issues, please fill out our online form at:
http://www3.incredimail.com/english/code_search.asp

In the Additional Information box, please enter the license codes and we will be happy to reset them in our records.

I am glad to hear the matter has now been resolved :-)

In this case, are you able to send/receive messages from that email account in Mozilla Thunderbird ? If not, please refer to the various Gmail forums regarding the matter. Once you are able to send/receive the messages in Thunderbird, you should also be able to do so in IncrediMail. If so, to furthe...

To the right of options, there should be an Attachments tab. If the Attachments tab is not available to standard users, then I can only suggest that you compare the settings in IncrediMail and Thunderbird and make sure the settings in IncrediMail exactly match those in Thunderbird. Beyond that, I ha...

As the export function has been removed in the latest build of IncrediMail 2.5 due to various problems with the transfer wizard, to manually backup the IncrediMail data, please do the following:   1. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting...

If the problem continues, are you able to receive messages from that email account in Mozilla Thunderbird ? If not , please contact your mail provider regarding the matter. Once you are able to receive the messages in Thunderbird, you should also be able to do so in IncrediMail. If so , to further a...

To further address this issue, please try configuring your firewall/anti-virus software as instructed in our online article at:
http://support.incredimail.com/entries/ ... ncrediMail

For Windows 10: To address this issue, please enable Flash Player in Internet Explorer as instructed in the online article at: https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-ie.html As IncrediMail uses the flash plugins from Internet Explorer, you must enable Flash Player in...

For Windows 7: To address this issue, please update Flash Player by doing the following: 1. Open Internet Explorer. Note: As IncrediMail uses the flash plugins from Internet Explorer, you must install Flash Player in Internet Explorer. This is regardless of the browser you actually use to access th...

In this case, are you able to send/receive messages from that email account in Mozilla Thunderbird ? If not , please contact your mail provider regarding the matter. Once you are able to send/receive the messages in Thunderbird, you should also be able to do so in IncrediMail. If so , to further add...