Search found 7171 matches

by IncrediModerator
Mon Feb 19, 2018 10:19 am
Forum: Email Account Issues
Topic: messages won't load
Replies: 23
Views: 1142

Re: messages won't load

Did you try to open a new Identity? I would like you to open a new Identity and configure your email account using it. To create a new Identity, please click 'Tools' and then 'Identities'. From here you have the option of choosing 'New Identity'. Set up your Identity, and check to see if problem con...
by IncrediModerator
Tue Feb 13, 2018 9:33 am
Forum: How do I...? Setup, General UI, Getting Started
Topic: Music Playing and shouldn't be
Replies: 1
Views: 242

Re: Music Playing and shouldn't be

Please do the following : 1. Open Internet Explorer, click the 'Tools' menu and select 'Internet Options...'. 2. Select the 'Security' tab, click 'Custom Level' and scroll down to the 'Scripting' section. 3. Select all the 'Enable' radio buttons and click 'OK'. 4. Select the 'Advanced' tab, scroll d...
by IncrediModerator
Tue Feb 13, 2018 9:30 am
Forum: Email Account Issues
Topic: messages won't load
Replies: 23
Views: 1142

Re: messages won't load

If you are using any kind of firewall or personal proxy, please disable it and try to send or receive. If the problem persists, you will have to configure your Firewall to allow IncrediMail access to the Internet. Go to the firewall settings, find the list of all the programs the firewall has detect...
by IncrediModerator
Fri Feb 09, 2018 10:56 am
Forum: Email Account Issues
Topic: messages won't load
Replies: 23
Views: 1142

Re: messages won't load

I would like you to reconfigure your email using the 'Email Setup Wizard': **1.** Click 'Tools' and then select 'Email Accounts...'. **2.** Chose your account, click 'Remove'. To reconfigure the account, click 'Add'. **3.** In the Account Wizard window, choose 'Let me configure settings myself', and...
by IncrediModerator
Thu Feb 08, 2018 8:06 am
Forum: Registration codes
Topic: Incredimail Registration Code Error
Replies: 4
Views: 2430

Re: Incredimail Registration Code Error

Please contact our support team at purchase@incredimail.com and they should be able to help you.
by IncrediModerator
Thu Feb 08, 2018 8:01 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: my incredimail will not send emails, just receive
Replies: 5
Views: 1724

Re: my incredimail will not send emails, just receive

In case, please keep using the new identity and import the existing messages and contacts into your new identity. In order to do that, please do the following: *1*. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting "Exit". *2*. In Windows ...
by IncrediModerator
Tue Feb 06, 2018 2:27 pm
Forum: How do I...? Setup, General UI, Getting Started
Topic: message rules various accounts
Replies: 5
Views: 1330

Re: message rules various accounts

I am glad to hear everything is now working as it should <Smile>
by IncrediModerator
Tue Feb 06, 2018 12:45 pm
Forum: Download & Installation
Topic: double e-mail messages appear to be sent
Replies: 3
Views: 963

Re: double e-mail messages appear to be sent

Did you try to open a new Identity? I would like you to open a new Identity. To create a new Identity, please click 'Tools' and then 'Identities'. From here you have the option of choosing 'New Identity'. Set up your Identity, and check to see if problem continues to occur in the new Identity. Let m...
by IncrediModerator
Mon Jan 29, 2018 1:37 pm
Forum: Email Account Issues
Topic: emails can't scroll
Replies: 18
Views: 9939

Re: emails can't scroll

Our developers are aware of the issue you encountered and are working on a solution.

As of now, please forward the particular messages to your email address, and the new (i.e. forwarded) messages should be displayed properly in your Inbox.
by IncrediModerator
Mon Jan 29, 2018 1:32 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Server Error
Replies: 1
Views: 196

Re: Server Error

If you are an IncrediMail Plus member and would like to contact our support team, please click on Help > VIP Support in the top menu of the main IncrediMail window, fill out the online form, and one of our support representatives will get back to you at the earliest.

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