Search found 6910 matches

by IncrediModerator
Mon Jun 26, 2017 12:34 pm
Forum: Download & Installation
Topic: Backup Software
Replies: 4
Views: 1455

Re: Backup Software

To manually backup the data in IncredImail 2.5, please do the following:   1. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting "Exit". *2*. In File Explorer, browse to the following location: C:\Users\YOURUSER\AppData\Local\IM Note: YOURU...
by IncrediModerator
Mon Jun 26, 2017 12:27 pm
Forum: Email Account Issues
Topic: Cannot send email
Replies: 1
Views: 35

Re: Cannot send email

To address this issue, please click on Tools > Email Accounts in the top menu, and remove your existing account. After that, please run the following executable: http://www2l.incredimail.com/contents/setup/xml_support/del_run.exe Lastly, please click on Tools > Email Accounts in the top menu, and ad...
by IncrediModerator
Sun Jun 25, 2017 12:04 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: IncrediBackup
Replies: 1
Views: 39

Re: IncrediBackup

In this case, all of the previous folders should be listed under "On my computer" at the bottom of the left panel in the main IncrediMail window. If the "On my computer" is not displayed, simply right-click on the empty space at the bottom of the left panel, select the option &qu...
by IncrediModerator
Sun Jun 25, 2017 11:56 am
Forum: Windows 7
Topic: Issues [Incredimail]with new provider
Replies: 1
Views: 43

Re: Issues [Incredimail]with new provider

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard": 1. In the main IncrediMail window, click on "Tools" and select "Email Accounts". 2. Choose your account, click on "Remove". To reconfigure the account, cl...
by IncrediModerator
Thu Jun 22, 2017 9:48 am
Forum: Email Account Issues
Topic: Can Not Send Emails
Replies: 8
Views: 228

Re: Can Not Send Emails

To address this issue, please click on Tools > Email Accounts, remove all existing accounts, and then add it/them once again. Note: As removing/readding the account merely reestablishes the connection to the mail server, your current messages and folders should not be affected. If the problem contin...
by IncrediModerator
Sun Jun 18, 2017 3:08 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Im Mapi U.dll file
Replies: 1
Views: 94

Re: Im Mapi U.dll file

To address this issue, I would like you to try uninstalling and then reinstalling IncrediMail 2.5. As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected. To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and features,...
by IncrediModerator
Sun Jun 18, 2017 3:05 pm
Forum: Email Account Issues
Topic: Can Not Send Emails
Replies: 8
Views: 228

Re: Can Not Send Emails

To download Mozilla Thunderbird, please go to:
https://www.mozilla.org/en-US/thunderbird/
by IncrediModerator
Sun Jun 18, 2017 3:05 pm
Forum: Email Account Issues
Topic: Can Not Send Emails
Replies: 8
Views: 228

Re: Can Not Send Emails

If the problem continues, I would like you to test your email account settings in Mozilla Thunderbird as instructed at http://support.incredimail.com/entries/21206106-how-do-i-test-my-email-account-settings-in-another-email-client, and see if you are indeed able to send/receive messages from that em...
by IncrediModerator
Sun Jun 18, 2017 3:05 pm
Forum: Email Account Issues
Topic: Can Not Send Emails
Replies: 8
Views: 228

Re: Can Not Send Emails

If the problem continues, I would like you to test your email account settings in Mozilla Thunderbird as instructed at http://support.incredimail.com/entries/21206106-how-do-i-test-my-email-account-settings-in-another-email-client, and see if you are indeed able to send/receive messages from that em...

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