Search found 2389 matches

by moonstar
Thu Apr 19, 2012 4:27 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Can't view images in messages
Replies: 5
Views: 3208

Re: Can't view images in messages

Please make sure McAfee is configured with IncrediMail, as it may be blocking these images: 1. Right click the 'McAfee SecurityCenter' icon in your System Tray and select 'Open SecurityCenter' . 2. At this point, the 'McAfee SecurityCenter' dialog opens. Click 'Personal Firewall+' and select 'View t...
by moonstar
Thu Apr 19, 2012 8:55 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Can't view images in messages
Replies: 5
Views: 3208

Re: Can't view images in messages

Do you have any Firewall program installed on your computer?
by moonstar
Thu Apr 19, 2012 8:54 am
Forum: How do I...? Setup, General UI, Getting Started
Topic: Clock at top of page
Replies: 1
Views: 1815

Re: Clock at top of page

Your IncrediMail clock is set according to your Computer's clock.

To change it, you'll need to update your computer clock.

Please let me know if this helps.
by moonstar
Thu Apr 19, 2012 8:53 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Had to change Yahoo password, but Incredimail won't recogniz
Replies: 10
Views: 7291

Re: Had to change Yahoo password, but Incredimail won't reco

Please do the following: Click ' Tools ' and then 'Email Accounts' . Choose your account and click ' Properties '. Under the ' Servers ' tab, make sure your Username is listed without the @yahoo.com, and that 'Log on using...' is NOT marked. Under the ' Advanced ' tab, mark 'This server requires a s...
by moonstar
Wed Apr 18, 2012 12:55 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Can't view images in messages
Replies: 5
Views: 3208

Re: Can't view images in messages

Can you try downloading these messages in another Email Client (such as Outlook Express), and see if they arrive there ok?

Also, try sending yourself a message with an image and see what happens.
by moonstar
Wed Apr 18, 2012 7:56 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Letters do not show
Replies: 1
Views: 1297

Re: Letters do not show

Do you see the Style Box at all, or is it completely blank?
by moonstar
Wed Apr 18, 2012 7:56 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: new upgrades
Replies: 1
Views: 1303

Re: new upgrades

Please understand we only update the Latest Versions area of the site when the latest version has been fully released to all users. In order to make sure everyone is able to download and install the latest version without interruption, we release versions in percentages, therefore you may not see yo...
by moonstar
Wed Apr 18, 2012 7:54 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Had to change Yahoo password, but Incredimail won't recogniz
Replies: 10
Views: 7291

Re: Had to change Yahoo password, but Incredimail won't reco

Please send me an IMData so I can check to make sure the settings are correct, and then we'll know exactly what's causing this. Please click here to create the IMData file which will collect this information. Click 'Run' in the File Download dialog, click 'Run' again when asked to run the software a...
by moonstar
Wed Apr 18, 2012 7:51 am
Forum: Email Account Issues
Topic: Can't Send, Forward or Reply to Emails
Replies: 12
Views: 13665

Re: Can't Send, Forward or Reply to Emails

What I said in the last post was since there are no Error Messages, we'll need to check a few more things, which will take a few more steps, and if you'd like to continue doing so please let me know.
by moonstar
Tue Apr 17, 2012 9:38 am
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Had to change Yahoo password, but Incredimail won't recogniz
Replies: 10
Views: 7291

Re: Had to change Yahoo password, but Incredimail won't reco

It sounds like your settings are incorrect, but not necessarily your password (you'd see a different error message).

Please try removing and then reconfiguring the account using the Email Wizard and make sure you choose the automatic setup and not manual.

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