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by IncrediModerator
Mon Oct 16, 2017 4:41 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: uninstall incredimail
Replies: 2
Views: 46

Re: uninstall incredimail

Such performance issues can often be solved by deleting the IncrediMail "Runtime" folder.

To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe

When done, open IncrediMail and check the results.
by IncrediModerator
Mon Oct 16, 2017 4:39 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: how to store the contents of the Delete-folder to my PC
Replies: 1
Views: 46

Re: how to store the contents of the Delete-folder to my PC

As such limitations are imposed by the mail provider, please login your mailbox via webmail and delete the older messages on the mail server.

Deleting the messages in IncrediMail will not resolve the matter.
by IncrediModerator
Mon Oct 16, 2017 4:36 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Incredimail will not open
Replies: 1
Views: 19

Re: Incredimail will not open

To address this issue, I would like you to boot Windows in Safe Mode, which loads Windows with only the necessary drivers, and then try using IncrediMail again. To boot Windows in Safe Mode, please do the following: 1. Click on the Windows Start menu, type "msconfig" in the search box, and...
by IncrediModerator
Mon Oct 16, 2017 4:34 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Emails disappearing from incredimail inbox
Replies: 1
Views: 14

Re: Emails disappearing from incredimail inbox

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard": 1. In the main IncrediMail window, click on "Tools" and select "Email Accounts". 2. Choose your account, click on "Remove". To reconfigure the account, cl...
by IncrediModerator
Mon Oct 16, 2017 4:32 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Serval issues at once
Replies: 3
Views: 14

Re: Serval issues at once

If the problem still continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.   To create a new identity, please click on Tools > Identities > New Identity.   Set up your identity and see if the problem continues to occur in the new identit...
by IncrediModerator
Mon Oct 16, 2017 4:32 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Serval issues at once
Replies: 3
Views: 14

Re: Serval issues at once

If the problem continues, I would like you to try uninstalling and then reinstalling IncrediMail 2.5. As the uninstall script only removes the exe/dll files, the existing data and settings should not be affected. To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and feature...
by IncrediModerator
Mon Oct 16, 2017 4:30 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Serval issues at once
Replies: 3
Views: 14

Re: Serval issues at once

Such unusual issues can often be solved by deleting the IncrediMail "Runtime" folder.

To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe

When done, open IncrediMail and check the results.
by IncrediModerator
Mon Oct 16, 2017 4:26 pm
Forum: Email Account Issues
Topic: false email accounts
Replies: 1
Views: 32

Re: false email accounts

To address this issue, please click on Tools > Email Accounts, remove all existing accounts, and then add it/them once again. Note: As removing/readding the account merely reestablishes the connection to the mail server, your current messages and folders should not be affected. Please let me know th...
by IncrediModerator
Mon Oct 16, 2017 4:26 pm
Forum: Email Account Issues
Topic: 453 Too Many Recipients (VM501)
Replies: 2
Views: 82

Re: 453 Too Many Recipients (VM501)

As you discovered, such limitations are imposed by the mail provider in order to prevent spamming.

There is no limitation to the number of recipients on the messages in IncrediMail.
by IncrediModerator
Mon Oct 16, 2017 4:23 pm
Forum: Email Account Issues
Topic: SYNCING back & forth
Replies: 1
Views: 33

Re: SYNCING back & forth

As IncrediMail 2.5 uses the IMAP protocol, the email accounts will be "synced" with the mail server, and thus the messages you see in IncrediMail will be the same as those on the mail server. Therefore, if you delete a message in IncrediMail, it will also be deleted on the mail server, and...

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