Search found 7188 matches

by IncrediModerator
Mon Jan 29, 2018 11:46 am
Forum: Email Account Issues
Topic: New Pop out and inbound security settings
Replies: 2
Views: 676

Re: New Pop out and inbound security settings

First of all, please contact your mail provider (cox.net) and ask them for the following details: 1. IMAP and SMTP mail server addresses. 2. Port numbers for the IMAP and SMTP mail servers. 3. Do you need to authenticate when sending mail? 4. Do you need to use SSL? Verify with them that the usernam...
by IncrediModerator
Wed Jan 24, 2018 4:01 pm
Forum: Email Account Issues
Topic: Recipents emails - No scroll bar.
Replies: 23
Views: 10063

Re: Recipents emails - No scroll bar.

Currently, there is no target date for the fixing of this particular bug.

Please accept our apologies for any inconvenience this may have caused.
by IncrediModerator
Tue Jan 09, 2018 5:41 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Problem MessageStore.db
Replies: 1
Views: 362

Re: Problem MessageStore.db

To address this issue, please run the following executable: http://www2l.incredimail.com/contents/setup/xml_support/del_index.exe Once finished, you must keep IncrediMail open for at least 24 Hours to complete the indexing. Note: You may minimize the IncrediMail window in the Windows taskbar so that...
by IncrediModerator
Tue Jan 09, 2018 5:39 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Incredimail messed up
Replies: 2
Views: 884

Re: Incredimail messed up

If the problem continues , I would like you to try uninstalling and then reinstalling IncrediMail 2.5. As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected. To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and feat...
by IncrediModerator
Tue Jan 09, 2018 5:39 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Incredimail messed up
Replies: 2
Views: 884

Re: Incredimail messed up

Such performance issues can often be solved by deleting the "Runtime" folder.

To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe

When done, open IncrediMail and check the results.
by IncrediModerator
Tue Jan 09, 2018 5:36 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Incredimail Forums.
Replies: 3
Views: 736

Re: Incredimail Forums.

Unfortunately, there is no target date for the fixing of this particular bug.

Our developers are currently working on other projects in the company.

Please accept our apologies for any inconvenience this may have caused.
by IncrediModerator
Tue Jan 09, 2018 5:34 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Crash removes Premium registration and email account
Replies: 1
Views: 374

Re: Crash removes Premium registration and email account

In regards to IncrediMail, such unusual issues can often be solved by deleting the "Runtime" folder. To delete the Runtime folder, please run the following executable: http://www2l.incredimail.com/contents/setup/xml_support/del_run.exe Please let me know if you still encounter such difficu...
by IncrediModerator
Tue Jan 09, 2018 4:53 pm
Forum: Email Account Issues
Topic: Deleted emails don't go to Deleted box
Replies: 4
Views: 2754

Re: Deleted emails don't go to Deleted box

Unfortunately, there is no target date for the fixing of these particular bugs.

Our developers are currently working on other projects in the company.

Please accept our apologies for any inconvenience this may have caused.
by IncrediModerator
Mon Jan 01, 2018 3:35 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Cannot scroll down some e-mails to read solid bar prevents
Replies: 9
Views: 4811

Re: Cannot scroll down some e-mails to read solid bar prevents

While clicking on Forward will allow you to read the content of the message, you will not be able to click on any links contained in the message.

If you resend the message to yourself, you will then be able to click on any links contained in the message.
by IncrediModerator
Mon Jan 01, 2018 3:28 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Folders disappeared
Replies: 1
Views: 368

Re: Folders disappeared

In this case, all of the folders should be listed under "On my computer" at the bottom of the left panel in the main IncrediMail window. If the "On my computer" is not displayed, simply right-click on the empty space at the bottom of the left panel, select the option "New Fo...

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