Search found 7146 matches

by IncrediModerator
Thu Dec 28, 2017 3:44 pm
Forum: Email Account Issues
Topic: The email goes directly to the trash
Replies: 1
Views: 90

Re: The email goes directly to the trash

Firstly, please verify that you did not block the email sender by mistake: 1. In the main IncrediMail window, click the 'Tools' menu and select 'Blocked Senders...'. 2. If the email sender is on the 'Blocked Senders' list, his/her email will go directly to the 'Deleted Items' folder. To unblock the ...
by IncrediModerator
Thu Dec 28, 2017 3:42 pm
Forum: Email Account Issues
Topic: messages won't load
Replies: 14
Views: 517

Re: messages won't load

To download Mozilla Thunderbird, please go to:
https://www.mozilla.org/en-US/thunderbird/
by IncrediModerator
Thu Dec 28, 2017 3:39 pm
Forum: Email Account Issues
Topic: messages won't load
Replies: 14
Views: 517

Re: messages won't load

Hello musiclady, To address your latest issue, please click on Tools > Email Accounts in the top menu, remove your existing account, and then add it once again. If the problem continues, I would like you to test your email account settings in Mozilla Thunderbird as instructed in our online article a...
by IncrediModerator
Thu Dec 28, 2017 3:34 pm
Forum: Email Account Issues
Topic: deleted mails
Replies: 1
Views: 50

Re: deleted mails

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard": 1. In the main IncrediMail window, click on "Tools" and select "Email Accounts". 2. Choose your account, click on "Remove". To reconfigure the account, cl...
by IncrediModerator
Thu Dec 28, 2017 3:32 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Can not change the font color in an email
Replies: 7
Views: 266

Re: Can not change the font color in an email

I am glad to hear the problem has now been resolved :-)
by IncrediModerator
Thu Dec 28, 2017 3:32 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Problem Restoring Data
Replies: 2
Views: 47

Re: Problem Restoring Data

If the problem continues, please run the following executable: http://www2l.incredimail.com/contents/setup/xml_support/del_index.exe Once finished, you must keep IncrediMail open for at least 24 Hours to complete the indexing. Note: You may minimize the IncrediMail window in the Windows taskbar so t...
by IncrediModerator
Thu Dec 28, 2017 3:31 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Problem Restoring Data
Replies: 2
Views: 47

Re: Problem Restoring Data

To address this issue, please run the following executable:
http://www2l.incredimail.com/contents/s ... l_rule.exe

When done, open IncrediMail and check the results.
by IncrediModerator
Thu Dec 28, 2017 3:28 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Block/Bounce not working
Replies: 1
Views: 113

Re: Block/Bounce not working

Our developers are aware of the issue you encountered and are working on a solution. As a workaround, you may add these addresses and/or domains to your blocked senders list in Tools > Blocked Senders, and all future messages from these senders will be automatically deleted. Please accept our apolog...
by IncrediModerator
Thu Dec 28, 2017 3:26 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Message: Process incomplete
Replies: 1
Views: 183

Re: Message: Process incomplete

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard": 1. In the main IncrediMail window, click on "Tools" and select "Email Accounts". 2. Choose your account, click on "Remove". To reconfigure the account, cl...
by IncrediModerator
Thu Dec 14, 2017 12:21 pm
Forum: Technical Issues (crashes, error messages, etc.)
Topic: Getting weird Access_Violation code
Replies: 4
Views: 148

Re: Getting weird Access_Violation code

If the problem continues, I would like you switch to another Windows user (create one if necessary) and then launch the IncrediMail application. For detailed instructions on how to create users in Windows 10, please refer to the online article at: https://support.microsoft.com/en-us/instantanswers/5...

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