Get blue bar box- -Err invalid user name or password

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VanGiesen
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Get blue bar box- -Err invalid user name or password

Postby VanGiesen » Sun Feb 12, 2017 6:29 pm

Cannot get Home Page--blue box comes up saying "authorization for account 'mail.twc.com" failed"

Details -ERR invalid user name or password.
Can't proceed from there--HELP!

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Re: Get blue bar box- -Err invalid user name or password

Postby IncrediModerator » Mon Feb 13, 2017 1:51 pm

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard":

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is identical to the one your mail provider has given you.

If the problem continues, I would like you to test your email account settings in Mozilla Thunderbird as instructed at http://support.incredimail.com/entries/ ... ail-client, and see if you are indeed able to send/receive messages from that email account.

Note: By accessing your mailbox via webmail, you are bypassing all security restrictions on your account, and thus does not help us in troubleshooting the problem.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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IncrediModerator
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Re: Get blue bar box- -Err invalid user name or password

Postby IncrediModerator » Mon Feb 13, 2017 3:54 pm

To download Mozilla Thunderbird, please go to:
https://www.mozilla.org/en-US/thunderbird/
Best regards,

IncrediModerator
IncrediMail Customer Support

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