adding new accounts settings blocking me

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guppie4421
IncrediUser
IncrediUser
Posts: 4
Joined: Sun Nov 02, 2014 5:02 am

adding new accounts settings blocking me

Postby guppie4421 » Sun Nov 02, 2014 5:31 am

Your IncrediMail Version: 2.5
Your Internet Browser Type: Internet Explorer 7
Your Operation System: Windows 7

What have you done before the problem occurred?
I had just downloaded im and upgradgraded to plus tried to add accounts was blocked

If you receive any error message, please quote it precisely:


Please provide a full description of the problem:

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: adding new accounts settings blocking me

Postby IncrediAdmin2 » Tue Nov 11, 2014 5:42 pm

Please send me a screenshot of the problem you encounter and give a short description of the problem. To create the screenshot, please click here:

http://www2.incredimail.com/contents/setup/xml_support/IncrediScreenshot.exe

Click 'Run' and when the file download completes, click 'Run' again

When you see the problem on your computer screen again, click the 'Make Screenshot' in the bottom right-hand corner of your screen. Close the IncrediMail Screenshot Creator and attach the 'IncrediMail_Screenshot_0001.jpg' file created on your Desktop to your reply.
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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