Emailadressen with German letter "ö" or "oe"

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Joined: Mon Dec 03, 2012 2:49 pm

Emailadressen with German letter "ö" or "oe"

Postby dfazendin » Mon Jul 01, 2013 3:49 pm

Your IncrediMail Version: 2.0
Your Internet Browser Type: FireFox 2
Your Operation System: Windows XP

What have you done before the problem occurred?
Sent an Email with he addresse "wiesbade@kristinaschrö"

If you receive any error message, please quote it precisely:
500 Syntax error, command unrecognized

Please provide a full description of the problem:

I have tried in IcrediMail to send an Email with the following address: wiesbaden@kristinaschrö With this address I received over IncrediMail an error and it couldn't be sent out. I then attempted to send the Email directly over my Mail account and it worked fine. I also sent myself a copy in in Cc... When receiving the picked up mail overe IncrediMail, I noticed that the addressee had the following Emailaddress: although the entered address was originally sent with wiesbaden@kristinaschrö Could this be because of the German letter "schröder)? This is the Emailadress.

I would appreciate any help whatsoever.

Thank you.

IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Emailadressen with German letter "ö" or "oe"

Postby IncrediAdmin2 » Tue Jul 02, 2013 2:49 pm

The cause for the issue is the letter you have mentioned. Are you positive that the address contains the letter ö and not o?

Are you able to send mail to that address from another mail client?
Best regards,

IncrediMail Customer Support

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