emails can't scroll

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Tim
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emails can't scroll

Postby Tim » Thu Mar 17, 2016 4:53 pm

Originally my emails were fine when they were too large to view in one page. I could scroll down with no issues. Now most of the emails I receive I cannot scroll and continue reading. If I want to view the rest I must open the website as a web page. I find this quite frustrating as with other email systems I can view the mail completely.
Is there a setting I need to change?

LittleDude
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Re: emails can't scroll

Postby LittleDude » Sat Apr 09, 2016 8:57 pm

A lot of my emails have the same problem(same for my brother using Incredimail on another computer).The same emails are handled properly by other email clients. Someone said a workaround is to resend the email back to yourself but the problem for me with that is while the email is now scrollable, it appears to be zoomed in to 400% without the ability to zoom out. I found that the easiest way to view to resent the resent email is to double-click it and then resize the window.
It would be nice if Incredimail would actually fix this but I expect I'll switch to another email clent before that ever happens.

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Re: emails can't scroll

Postby IncrediModerator » Wed Sep 28, 2016 4:12 pm

To decrease the font size in the message window, simply hold down the Ctrl key and press - on your keyboard.

Alternatively, in the top menu of Incredimail, you can click on View > Zoom > Zoom Out.

Please let me know the results.
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bmwspw
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Re: emails can't scroll

Postby bmwspw » Sun Nov 13, 2016 9:16 am

HI,

I have been using Incredimail for many years and this problem of not able to scroll emails in a view window is aggravating me. Is there a solution to this problem. Ruunning WIndowes 10 64bit. The view zoom, zoom +/- does not resolve the issue. I am running Incredimail 2.5 build 6605328

any help please.

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Re: emails can't scroll

Postby IncrediModerator » Wed Nov 16, 2016 1:04 pm

As a workaround, please forward the particular messages to your email address, and the new (i.e. forwarded) messages should be displayed properly in your Inbox.
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sambo1
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Re: emails can't scroll

Postby sambo1 » Thu Mar 02, 2017 1:10 am

Why do we need a workaround? Just fix it!!!!!
This just started happening a few months back. I've had IM for years and never had this issue. It's so frustrating.

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Re: emails can't scroll

Postby ScubadaveUK » Thu Mar 02, 2017 2:13 am

Does anyone at incredimail ever read these problem reports

I agree with sambo1 why do we need a workround, when if ever is this going to be fixed

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Re: emails can't scroll

Postby IncrediModerator » Thu Mar 02, 2017 1:24 pm

Unfortunately, there is no target date for the fixing of this particular bug.

Please accept our apologies for any inconvenience this may have caused.
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bennetpd
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Workaround for emails with no scroll bar

Postby bennetpd » Sun Apr 09, 2017 3:52 am

This is only a workaround and is definitely not a good fix for this. IncrediMail really needs to fix this problem. Anyway, for now, you can scroll the email by highlighting the portion of the email you CAN see but continue to drag the mouse downward & the email will scroll, allowing you to highlight the entire email. The highlighting itself is not the goal, only that doing that allows the screen to scroll so you can see the rest of the email. Any links in the email, while highlighted, are clickable.

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Re: emails can't scroll

Postby IncrediModerator » Sun Apr 09, 2017 12:08 pm

Hello bennetpd,

Thanks for providing that workaround as well :-)
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