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emails can't scroll

Posted: Thu Mar 17, 2016 4:53 pm
by Tim
Originally my emails were fine when they were too large to view in one page. I could scroll down with no issues. Now most of the emails I receive I cannot scroll and continue reading. If I want to view the rest I must open the website as a web page. I find this quite frustrating as with other email systems I can view the mail completely.
Is there a setting I need to change?

Re: emails can't scroll

Posted: Sat Apr 09, 2016 8:57 pm
by LittleDude
A lot of my emails have the same problem(same for my brother using Incredimail on another computer).The same emails are handled properly by other email clients. Someone said a workaround is to resend the email back to yourself but the problem for me with that is while the email is now scrollable, it appears to be zoomed in to 400% without the ability to zoom out. I found that the easiest way to view to resent the resent email is to double-click it and then resize the window.
It would be nice if Incredimail would actually fix this but I expect I'll switch to another email clent before that ever happens.

Re: emails can't scroll

Posted: Wed Sep 28, 2016 4:12 pm
by IncrediModerator
To decrease the font size in the message window, simply hold down the Ctrl key and press - on your keyboard.

Alternatively, in the top menu of Incredimail, you can click on View > Zoom > Zoom Out.

Please let me know the results.

Re: emails can't scroll

Posted: Sun Nov 13, 2016 9:16 am
by bmwspw

I have been using Incredimail for many years and this problem of not able to scroll emails in a view window is aggravating me. Is there a solution to this problem. Ruunning WIndowes 10 64bit. The view zoom, zoom +/- does not resolve the issue. I am running Incredimail 2.5 build 6605328

any help please.

Re: emails can't scroll

Posted: Wed Nov 16, 2016 1:04 pm
by IncrediModerator
As a workaround, please forward the particular messages to your email address, and the new (i.e. forwarded) messages should be displayed properly in your Inbox.

Re: emails can't scroll

Posted: Thu Mar 02, 2017 1:10 am
by sambo1
Why do we need a workaround? Just fix it!!!!!
This just started happening a few months back. I've had IM for years and never had this issue. It's so frustrating.

Re: emails can't scroll

Posted: Thu Mar 02, 2017 2:13 am
by ScubadaveUK
Does anyone at incredimail ever read these problem reports

I agree with sambo1 why do we need a workround, when if ever is this going to be fixed

Re: emails can't scroll

Posted: Thu Mar 02, 2017 1:24 pm
by IncrediModerator
Unfortunately, there is no target date for the fixing of this particular bug.

Please accept our apologies for any inconvenience this may have caused.

Workaround for emails with no scroll bar

Posted: Sun Apr 09, 2017 3:52 am
by bennetpd
This is only a workaround and is definitely not a good fix for this. IncrediMail really needs to fix this problem. Anyway, for now, you can scroll the email by highlighting the portion of the email you CAN see but continue to drag the mouse downward & the email will scroll, allowing you to highlight the entire email. The highlighting itself is not the goal, only that doing that allows the screen to scroll so you can see the rest of the email. Any links in the email, while highlighted, are clickable.

Re: emails can't scroll

Posted: Sun Apr 09, 2017 12:08 pm
by IncrediModerator
Hello bennetpd,

Thanks for providing that workaround as well :-)