Picture Resizing

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RonJ
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Picture Resizing

Postby RonJ » Thu Mar 24, 2016 7:55 am

How can I stop my pics from being automatically resized when I attach them into the message body...?
I have un-ticked the Auto Resize option but they are still being resized.

RonJ
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Re: Picture Resizing

Postby RonJ » Thu Mar 24, 2016 8:00 am

If I send them as an Attachment they are OK but I want to include them in the Message Box..

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Re: Picture Resizing

Postby IncrediModerator » Wed Sep 28, 2016 11:48 am

As unticking the box is effective on our installation, I would like you to run the full setup file for IncrediMail and see if that solves the problem.

Please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup ... lSetup.exe

When complete, please restart your computer.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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RonJ
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Re: Picture Resizing

Postby RonJ » Wed Nov 01, 2017 12:56 am

No, still no good...

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Re: Picture Resizing

Postby IncrediModerator » Wed Nov 01, 2017 10:56 am

To further address this issue, please reset the Internet Explorer settings as instructed in the online article at:
http://support.microsoft.com/kb/923737

Note: As IncrediMail uses the plugins from Internet Explorer, you must reset the settings in Internet Explorer. This is regardless of the browser you actually use to access the internet.

After that, please restart your computer to ensure the changes take effect.
Best regards,

IncrediModerator
IncrediMail Customer Support

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Re: Picture Resizing

Postby IncrediModerator » Wed Nov 01, 2017 10:57 am

If the problem continues, I would like you to try uninstalling and then reinstalling IncrediMail 2.5.

As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected.

To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and features, select "IncrediMail 2.5" and click on "Uninstall".

After the uninstall completes, please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup ... lSetup.exe

When done, open IncrediMail and check the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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Re: Picture Resizing

Postby IncrediModerator » Wed Nov 01, 2017 10:58 am

If the problem still continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.
 
To create a new identity, please click on Tools > Identities > New Identity.
 
Set up your identity and see if the problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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