Deleted emails don't go to Deleted box

[suzham]

I have just changed over to a new pc, Windows 7.
When I go to my Inbox and delete a message without looking a the body, it goes directly to my Delete box BUT when I look at the body of a message and THEN delete, the message never goes to my delete box. I have lost several emails that I accidently deleted. Can someone help???

[rodcorkum]

I use Incredimail 2 and this appears to have been an ongoing issue for years. DO NOT DELETE an open email if you think you are ever going to want to recover it again. Close the email first, then delete and it will go to your deleted box. If deleted while open, it's completely gone.

[IncrediModerator]

In this case, please delete the messages from your Inbox in the main IncrediMail window, not when viewing them individually.

Currently, there is a bug in IncrediMail 2.5 that if you open an individual message and then delete it, the message will be permanently deleted, rather than placed in the Deleted Items folder. Therefore, please delete the messages from your Inbox in the main IncrediMail window, not when viewing them individually.

Please accept our apologies for any inconvenience this may have caused.

[rodcorkum]

I'm wondering if there is any development work being done to IncrediMail at all these days or if this is the same program as a couple of years ago. I haven't really noticed anything new and even some so called "bugs" are still there like this delete issue, and the bounce not working. Both of these issues have been there apparently for a couple of years - plenty of time to have been fixed if anything is actually being done.

I still like IncrediMail for my home email having been using it for the last 13 years. My wife likes it too.

Rod

[IncrediModerator]

Unfortunately, there is no target date for the fixing of these particular bugs.

Our developers are currently working on other projects in the company.

Please accept our apologies for any inconvenience this may have caused.