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Posts: 22
Joined: Mon May 10, 2010 6:50 pm
Location: England UK


Postby linny40 » Thu Oct 24, 2013 6:07 pm

Your IncrediMail Version: iphone app
Your Internet Browser Type: Google Chrome
Your Operation System: Windows 7

What have you done before the problem occurred?

If you receive any error message, please quote it precisely:

Please provide a full description of the problem:
Just downloaded the new Molto app for iphone but no help anywhere on using some of it, need to know how to empty the trash can and how to stop old messages keep reappearing after i have deleted them

IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am


Postby IncrediAdmin2 » Wed Oct 30, 2013 12:57 pm

Please note that Molto support can be contacted through the app and using the following link:

To empty the Trash folder simply select it, then swipe the screen to the left.

Select the 'Empty Trash' option on the bottom of the screen.

Regarding old messages reappearing - do you have the latest Molto version installed?

What is your account provider?
Best regards,

IncrediMail Customer Support

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