I guess it cashed or what ever you would call it..

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famschmid
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Joined: Sat Dec 10, 2016 8:23 pm

I guess it cashed or what ever you would call it..

Postby famschmid » Sat Dec 10, 2016 8:51 pm

Hi

I hope someone can help me..
I have Window's 10..
I guess my IncrediMail crashed..
it started that I had 4000 Mails's I deled them..
from the icomming mail's and then I del them all together..
but they showed back inthe incomming mails again and again..
I don't remmber how many times I did it..
so I thought I unstall IncreditMail.
and I install it again..
nothing happend changed..
I don't remmber I did that..
so new installed it thenext Day and see what happend then..
well this time I have no mails in the Incommingor out going Mail..
but happen now I see mails what should come in but no mail's are showing.
I wrote also for some gelp on facebook many times but no one wroteme back..
so I am hoping here I will get help..
I like the Incredi Mail Program..
I know nobody is perfect..
but I hope the programmer find the problem..
sorry with my spelling..
I am not perfect..:-)

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Re: I guess it cashed or what ever you would call it..

Postby IncrediModerator » Tue Dec 13, 2016 5:44 pm

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard":

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is identical to the one your mail provider has given you.

If the problem continues, I would like you to open a new identity in IncrediMail and see if you still encounter the same problem.
 
To create a new identity, please click on Tools > Identities > New Identity.
 
Set up your identity, and check to see if problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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