Connection failed with @email.it account

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Reflexive
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Connection failed with @email.it account

Postby Reflexive » Tue Jan 03, 2017 8:46 pm

Hi to all.

When i try to make an account with my "...@email.it" address, i get this message: "there is a connection problem with your account. Verify your email address is correctly written" (or something similar).

Please note that email address and password are both correct because I can log through the web site www.email.it, without problem.

Thank you!

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IncrediModerator
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Re: Connection failed with @email.it account

Postby IncrediModerator » Wed Jan 04, 2017 4:03 pm

To address this issue, I would like you to test your email account settings in Mozilla Thunderbird as instructed at http://support.incredimail.com/entries/ ... ail-client, and see if you are indeed able to connect to that email account.

Note: By accessing your mailbox via webmail, you are bypassing all security restrictions on your account, and thus does not help us in troubleshooting the problem.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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IncrediModerator
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Posts: 7098
Joined: Wed Aug 12, 2009 2:58 pm

Re: Connection failed with @email.it account

Postby IncrediModerator » Wed Jan 04, 2017 4:03 pm

To download Mozilla Thunderbird, please go to:
https://www.mozilla.org/en-US/thunderbird/
Best regards,

IncrediModerator
IncrediMail Customer Support

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