Lost all my contacts

Get help with Send/Receive problems, Account configuration, Ports numbers, Email Servers and more!
Forum rules
Please read them carefully before posting new topic - Forum rules
Ronargus
IncrediUser
IncrediUser
Posts: 12
Joined: Wed Mar 30, 2011 4:43 pm

Lost all my contacts

Postby Ronargus » Sat Jan 21, 2017 9:49 pm

My computer crashed so i reinstalled Incredimail but cant find my contacts anywhere. I do have an old windows folder and looked in the users folder under IM but see nothing there that relates to my contacts. can anyone help me with this or do I have to start all over again adding them in?

User avatar
IncrediModerator
Site Moderator
Site Moderator
Posts: 6773
Joined: Wed Aug 12, 2009 2:58 pm

Re: Lost all my contacts

Postby IncrediModerator » Mon Jan 23, 2017 4:23 pm

In this case, to import the previous contacts, please do the following:

1. In File Explorer, browse to the following location:
C:\Users\YOURUSER\AppData\Local\IM

Note: YOURUSER refers to your previous Windows user.

2. Copy the "Identities" folder to your current Desktop.

3. Open IncrediMail, click on File > Import and Export > Import Contacts.

4. In the pop-up window, select "IncrediMail Address Book" and click on Next.

5. Click "Select Folder" and browse to the "Identities" folder located on your Desktop. Click on Next.

6. When complete, click on Finish.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

Image Image


Return to “Email Account Issues”

Who is online

Users browsing this forum: No registered users and 3 guests