taskbar icon always shows mail

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corinne2003
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taskbar icon always shows mail

Postby corinne2003 » Tue Jan 31, 2017 1:59 am

Browser is Firefox.
My Incredimail icon in the task bar indicates there is mail in the inbox even well after the Inbox has been emptied. How do I get the little letter to clear on the taskbar icon after mail has been retrieved?

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Re: taskbar icon always shows mail

Postby IncrediModerator » Wed Feb 01, 2017 4:31 pm

In this case, do you perhaps have unread messages contained in one of your other folders ?

This should be indicated by a number to the right of the folder.

If so, simply select all of the messages in the folder (by ticking the check-box at the top of the list), right-click on one of the messages and select "Mark as Read".

If the problem continues after doing the above, which version of IncrediMail are you running - 2.0 or 2.5 ?

To check this, simply click on Help > About Incredimail 2.x in the top menu of the main IncrediMail window.

If you are running IncrediMail 2.0, I would like you to run the full setup file for IncrediMail and see if that solves the problem.

Please run the following executable to install the latest build of IncrediMail 2.0:
http://www.incredimail.com/english/down ... =fullsetup

When complete, please restart your computer.

To be continued...
Best regards,

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Re: taskbar icon always shows mail

Postby IncrediModerator » Wed Feb 01, 2017 4:33 pm

If you are running IncrediMail 2.5, I would like you to run the full setup file for IncrediMail and see if that solves the problem.

Please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup ... lSetup.exe

When complete, please restart your computer.

If the problem continues, I would like you to reconfigure your email account using the "Email Setup Wizard":

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is identical to the one your mail provider has given you.

If the problem still continues, I would like you to open a new identity in IncrediMail and see if you still encounter the same problem.
 
To create a new identity, please click on Tools > Identities > New Identity.
 
Set up your identity, and check to see if problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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corinne2003
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Re: taskbar icon always shows mail

Postby corinne2003 » Wed Mar 15, 2017 2:25 pm

OK. So I found the cause : as long as I deleted an email w/o opening it , and it remained in the deleted folder, the icon showed that there was unviewed mail. The email has to be opened ,not merely previewed before deleting it.
That is something that needs to be worked on by IM.

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Re: taskbar icon always shows mail

Postby IncrediModerator » Wed Mar 15, 2017 6:16 pm

To address this issue, simply click on Tools > Options > Advanced, and configure the option "Mark message as read after displaying for X seconds".

Please let me know the results.
Best regards,

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IncrediMail Customer Support

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corinne2003
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Re: taskbar icon always shows mail

Postby corinne2003 » Fri Mar 17, 2017 7:04 pm

Nope! That box was checked all along.If I know it is spam and I don't open it, but just put in the delete folder, the "new Mail' icon still shows that I have unopened new mail. If I want that notification to clear, I have to dump the trash every time I place an unopened email directly into the delete folder.
And it is a pain because , believe me, I get a lot of spam. I have no clue as to how to fix this. I have even uninstalled a few times.

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Re: taskbar icon always shows mail

Postby IncrediModerator » Sun Mar 19, 2017 5:21 pm

In this case, simply hold down the <Shift> key when deleting those messages, thus permanently deleting them at the beginning.

Please let me know the results.
Best regards,

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