Cannot delete emails in inbox

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ItalianHeat
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Cannot delete emails in inbox

Postby ItalianHeat » Sat Mar 11, 2017 10:59 pm

Hello, I click on the mail, check it off and can not delete what's in there. New mail coming
I can delete but not 90+ messages that sit there. Can anyone help? Thanks! <itwasntme> <Devil>

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Re: Cannot delete emails in inbox

Postby IncrediModerator » Sun Mar 12, 2017 2:31 pm

In this case, to forcibly delete the messages, simply hold down the <Shift> key when deleting those messages.

Please let me know the results.
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ItalianHeat
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Re: Cannot delete emails in inbox

Postby ItalianHeat » Sun Mar 12, 2017 5:10 pm

That totally worked. Thank you so much!

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Re: Cannot delete emails in inbox

Postby IncrediModerator » Sun Mar 12, 2017 5:11 pm

I am glad to hear the problem has now been resolved :-)
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ItalianHeat
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Re: Cannot delete emails in inbox

Postby ItalianHeat » Sun Mar 12, 2017 5:16 pm

I do have one email that will not delete at all, even with the shift / <Big Smile> delete.
Also, I have an empty box in my inboxes that will not delete either.
Any methods I might try? Tks!

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Re: Cannot delete emails in inbox

Postby IncrediModerator » Mon Mar 13, 2017 12:30 pm

Regarding the empty Inbox, simply click on Tools > Email Accounts in the top menu, and remove any obsolete accounts.

If that is not effective, please click on Tools > Email Accounts, remove all existing accounts, and then add it/them once again.

Note: As removing/readding the account merely reestablishes the connection to the mail server, your current messages and folders should not be affected.

Regarding the undeletable message, I would advise that you just leave it.

While you can try deleting the index files in IncrediMail, that may cause more trouble than it's worth.

Please let me know the results.
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ItalianHeat
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Re: Cannot delete emails in inbox

Postby ItalianHeat » Mon Mar 13, 2017 5:39 pm

I removed my account and reinstalled it. Both are still there. I can live with the undetectable one, it's the other that is annoying. <Devil> Tks!

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Re: Cannot delete emails in inbox

Postby IncrediModerator » Mon Mar 13, 2017 6:50 pm

To further address this issue, please run the following executable:
http://www2l.incredimail.com/contents/s ... _index.exe

Once finished, you must keep IncrediMail open for at least 24 Hours to complete the indexing.

Note: You may minimize the IncrediMail window in the Windows taskbar so that you can work with other programs in the meantime.

Please let me know the results.
Best regards,

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ItalianHeat
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Re: Cannot delete emails in inbox

Postby ItalianHeat » Wed Mar 15, 2017 8:15 pm

NOOOOO, I'm afraid if I do this, it'll mess it all up. I'll keep the 2 annoying emails. Thanks so very much for your help. <Kiss>


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