Just stopped sending/receiving emails

Get help with Send/Receive problems, Account configuration, Ports numbers, Email Servers and more!
Forum rules
Please read them carefully before posting new topic - Forum rules
Deathworkz
IncrediUser
IncrediUser
Posts: 1
Joined: Thu Apr 27, 2017 10:04 pm

Just stopped sending/receiving emails

Postby Deathworkz » Thu Apr 27, 2017 10:06 pm

I have incredimail premium and one day it just stopped sending and receiving emails. It goes through the motions like its downloading, but nothing is displaying.

User avatar
IncrediModerator
Site Moderator
Site Moderator
Posts: 7119
Joined: Wed Aug 12, 2009 2:58 pm

Re: Just stopped sending/receiving emails

Postby IncrediModerator » Sun Apr 30, 2017 5:24 pm

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard":

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is identical to the one your mail provider has given you.

If the problem continues, I would like you to open a new identity in IncrediMail and see if you still encounter the same problem.
 
To create a new identity, please click on Tools > Identities > New Identity.
 
Set up your identity, and check to see if problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

Image Image

Lorrainekaack
IncrediUser
IncrediUser
Posts: 3
Joined: Sun Apr 30, 2017 5:57 pm

Re: Just stopped sending/receiving emails

Postby Lorrainekaack » Sun Apr 30, 2017 8:23 pm

Whenever email is trying to be received - one keeps coming and blocking all else from arriving. I deleted it, removed it, restarted incredimail, tried new identify and add/remove and reinstalled. This keeps happening - it cannot get by that one email therefore blocking all else?

Lorrainekaack
IncrediUser
IncrediUser
Posts: 3
Joined: Sun Apr 30, 2017 5:57 pm

Re: Just stopped sending/receiving emails

Postby Lorrainekaack » Sun Apr 30, 2017 8:23 pm

Whenever email is trying to be received - one keeps coming and blocking all else from arriving. I deleted it, removed it, restarted incredimail, tried new identify and add/remove and reinstalled. This keeps happening - it cannot get by that one email therefore blocking all else?

User avatar
IncrediModerator
Site Moderator
Site Moderator
Posts: 7119
Joined: Wed Aug 12, 2009 2:58 pm

Re: Just stopped sending/receiving emails

Postby IncrediModerator » Wed May 03, 2017 1:12 pm

In this case, simply login to your online webmail (most providers offer this capability) and delete the particular message on the mail server.

You should then be able to pull all of the other messages into IncrediMail.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

Image Image

ShirleyMc
IncrediUser
IncrediUser
Posts: 4
Joined: Tue Mar 15, 2016 7:17 pm

Re: Just stopped sending/receiving emails

Postby ShirleyMc » Fri Jul 07, 2017 6:53 am

I'm also having problems receiving e-mails, says 'authorization for shaw.ca failed', Err Invalid password or username, & I've tried your suggestion re creating a new identity, etc. This is getting very frustrating! I've always used the same e-mail account, never changed it so why not recognizing it now?

User avatar
IncrediModerator
Site Moderator
Site Moderator
Posts: 7119
Joined: Wed Aug 12, 2009 2:58 pm

Re: Just stopped sending/receiving emails

Postby IncrediModerator » Sun Jul 09, 2017 4:07 pm

To address this issue, I would like you to test your email account settings in Mozilla Thunderbird as instructed in our online article at http://support.incredimail.com/entries/ ... ail-client, and see if you are indeed able to send/receive messages from that email account.

Note: By accessing your mailbox via webmail, you are bypassing all security restrictions on your account, and thus does not help us in troubleshooting the problem.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

Image Image

User avatar
IncrediModerator
Site Moderator
Site Moderator
Posts: 7119
Joined: Wed Aug 12, 2009 2:58 pm

Re: Just stopped sending/receiving emails

Postby IncrediModerator » Sun Jul 09, 2017 4:08 pm

To download Mozilla Thunderbird, please go to:
https://www.mozilla.org/en-US/thunderbird/
Best regards,

IncrediModerator
IncrediMail Customer Support

Image Image

Henryvreso
IncrediUser
IncrediUser
Posts: 2
Joined: Wed Sep 20, 2017 1:13 am
Location: Bulgaria
Contact:

Just stopped sending/receiving emails

Postby Henryvreso » Tue Oct 03, 2017 5:30 am

Ive found new emails are disappearing soon after arriving in my webmail inbox. Ive replaced my password and now everything is ok. So, its possibly some pop3 that was getting them, Ive checked my gmail account and its not there. Can I somehow find out where all my emails was going to? Ip, service, or anything?

User avatar
IncrediModerator
Site Moderator
Site Moderator
Posts: 7119
Joined: Wed Aug 12, 2009 2:58 pm

Re: Just stopped sending/receiving emails

Postby IncrediModerator » Tue Oct 03, 2017 2:45 pm

First, please verify that you did not block the email sender by mistake:

1. In the main IncrediMail window, click the 'Tools' menu and select 'Blocked Senders...'.

2. If the email sender is on the 'Blocked Senders' list, his/her email will go directly to the 'Deleted Items' folder.

To unblock the email sender, simply select the email address, click on 'Delete' and select 'Yes'.

If the email sender is not on the 'Blocked Senders' list, please run the following executable:
http://www2l.incredimail.com/contents/s ... l_rule.exe

When done, open IncrediMail and let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

Image Image


Return to “Email Account Issues”

Who is online

Users browsing this forum: Google [Bot] and 9 guests