Identity deleted. can't delete email address

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Joined: Fri Jun 02, 2017 6:06 am

Identity deleted. can't delete email address

Postby narrowgauge » Fri Jun 02, 2017 6:30 am

I am using Incredimail Plus. An excellent program but I have a problem.

I mistakenly deleted just the identity name thinking it would also delete the email address. I now have an email address that I can not re-enter as it is shown as existing but as it has no identity I cannot find it. Where/how can I delete the email address record or find the address record and enter a name.

It is not possible to 'Save from an incoming email' as the source was from a different message type.


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Re: Identity deleted. can't delete email address

Postby IncrediModerator » Sun Jun 04, 2017 11:28 am

Firstly, please note that the identity name and email account are two separate features in IncrediMail.

To change the identity name, simply click on Tools > Identities > Manage Identities, select the particular identity, click on "Properties", and in the Identity Name field, enter the desired identity name. Click on OK > Close.

To remove an email account, simply click on Tools > Email Accounts, select the particular account and click on "Remove".

Please let me know the results.
Best regards,

IncrediMail Customer Support

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