Email Account that does not send/receive

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dixita
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Email Account that does not send/receive

Postby dixita » Sat Jun 03, 2017 12:01 pm

How to correct an Email Account that does not send/receive?

To correct a send/receive issue with your IncrediMail, you should first try and reconfigure your Email Account. Please use the following instructions to do so, and then try to send and receive.

Double-click the IncrediMail Desktop icon to open IncrediMail. In the IncrediMail main window, select the 'Tools' menu and click 'Accounts...' to open the 'Mail Accounts' dialog.

Select your email account and click 'Remove'.

Click 'Add', and either import your email account from another email client (such as Outlook Express) or fill in your account details manually.

Note: Enter the email account settings exactly as given to you by your email account provider.


I see a Error Message when sending or receiving?

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Re: Email Account that does not send/receive

Postby IncrediModerator » Sun Jun 04, 2017 11:15 am

To address this issue, I would like you to test your email account settings in Mozilla Thunderbird as instructed at http://support.incredimail.com/entries/ ... ail-client, and see if you are indeed able to send/receive messages from that email account.

Note: By accessing your mailbox via webmail, you are bypassing all security restrictions on your account, and thus does not help us in troubleshooting the problem.

Please let me know the results.
Best regards,

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IncrediMail Customer Support

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Re: Email Account that does not send/receive

Postby IncrediModerator » Sun Jun 04, 2017 11:15 am

To download Mozilla Thunderbird, please go to:
https://www.mozilla.org/en-US/thunderbird/
Best regards,

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IncrediMail Customer Support

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