Can Not Send Emails

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michellejones3
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Can Not Send Emails

Postby michellejones3 » Thu Jun 15, 2017 12:57 am

I can not send emails. I get this error pop up. 421 Resources temporarily unavailable - Please try again later
I tried uninstalling and reinstalling incredimail but it didn't help. I even tried creating a new identity and that didn't work either.
I have windows 10, I use Yahoo email with my Incredimail and I am a Lifetime Incredimail Premium user.

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Re: Can Not Send Emails

Postby IncrediModerator » Sun Jun 18, 2017 3:04 pm

To address this issue, please enable the option "Allow apps that use less secure sign in" in your Yahoo settings as instructed at the bottom of the online article at:
https://help.yahoo.com/kb/SLN27791.html

After that, please click on Tools > Email Accounts, remove your existing account, and then add it once again.
Best regards,

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Re: Can Not Send Emails

Postby IncrediModerator » Sun Jun 18, 2017 3:05 pm

If the problem continues, I would like you to test your email account settings in Mozilla Thunderbird as instructed at http://support.incredimail.com/entries/ ... ail-client, and see if you are indeed able to send/receive messages from that email account.

Note: By accessing your mailbox via webmail, you are bypassing all security restrictions on your account, and thus does not help us in troubleshooting the problem.

Please let me know the results.
Best regards,

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Re: Can Not Send Emails

Postby IncrediModerator » Sun Jun 18, 2017 3:05 pm

To download Mozilla Thunderbird, please go to:
https://www.mozilla.org/en-US/thunderbird/
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Phyllis
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Re: Can Not Send Emails

Postby Phyllis » Wed Jun 21, 2017 1:57 pm

My account program will not send nor receive mail. It does not even go into the mode of attempting to send. It just continues the feed for the adverts that show the emojis and the call for upgrades.

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Re: Can Not Send Emails

Postby Phyllis » Wed Jun 21, 2017 3:00 pm

I had to reset it several times. I had reset it and it would just keep knocking it off and I would have to reset it. What knocks it off automatically? Will I have to reset every time I want to send or receive mail?

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Re: Can Not Send Emails

Postby Phyllis » Thu Jun 22, 2017 12:12 am

Why does my email continued to be knocked off the server? What is going on here?

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Re: Can Not Send Emails

Postby IncrediModerator » Thu Jun 22, 2017 9:48 am

To address this issue, please click on Tools > Email Accounts, remove all existing accounts, and then add it/them once again.

Note: As removing/readding the account merely reestablishes the connection to the mail server, your current messages and folders should not be affected.

If the problem continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.
 
To create a new identity, please click on Tools > Identities > New Identity.
 
Set up your identity and check to see if problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

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