Incoming & Outgoing Server Missing

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michellejones3
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Incoming & Outgoing Server Missing

Postby michellejones3 » Wed Jun 28, 2017 8:27 pm

I woke up today and have been unable to receive email in my Incredimail.
I use Yahoo mail with my Incredimail.
I went to "Email Accounts"
clicked on "Properties"
under "Servers" the "Incoming Mail Server" & "Outgoing Mail Server" are both blank.
Could you please tell me what the "Servers" are please so I can configure it correctly?
Or can someone who uses Yahoo mail with Incredimail please just go look at yours and tell me what your incoming and outgoing servers say?

Thank you.

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michellejones3
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Re: Incoming & Outgoing Server Missing

Postby michellejones3 » Wed Jun 28, 2017 11:45 pm

Well I just removed my email account from incredimail and added it in new and now the incoming and outgoing servers section are filled in but I still can not send or receive email. It says authorization has failed.

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Re: Incoming & Outgoing Server Missing

Postby michellejones3 » Thu Jun 29, 2017 2:29 am

I just removed my email account from incredimail and added it in new and now the incoming and outgoing servers section are filled in but I still can not send or receive email.
This is the error code I am receiving.
535 5.7.8 Error: authentication failed: Invalid authentication mechanism

Please Note: I did go into Thunderbird and created an account and I can send and receive email through there.

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Re: Incoming & Outgoing Server Missing

Postby IncrediModerator » Thu Jun 29, 2017 10:13 am

To address this issue, please enable the option "Allow apps that use less secure sign in" in your Yahoo settings as instructed at the bottom of the online article at:
https://help.yahoo.com/kb/SLN27791.html

After that, please click on Tools > Email Accounts, remove your existing account, and then add it once again.

Please let me know the results.
Best regards,

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IncrediMail Customer Support

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michellejones3
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Re: Incoming & Outgoing Server Missing

Postby michellejones3 » Fri Jun 30, 2017 5:40 am

I always have it set to allow less secure apps.

I am no longer having issues, it turns out that it was a Yahoo technical error that was causing my problems.

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Re: Incoming & Outgoing Server Missing

Postby IncrediModerator » Sun Jul 02, 2017 11:32 am

I am glad to hear IncrediMail is now working as it should :-)
Best regards,

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