New Accounts

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BobH7500
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New Accounts

Postby BobH7500 » Fri Jul 07, 2017 7:43 pm

Hi folks
i'm trying to add 2 accounts to my wife's Incredimail account.
1 is an exchange server (office 360 from Go Daddy)
1 is a standard gmail account.
When trying to add these I receive an error message that says email address and password not accepted.
I have checked with both the exchange and gmail servers and validated the email address and password for each. I have also verified the incoming and outgoing server settings, and port numbers.

Generally, Incredimail Help tells me to try adding another identity.........that didn't work either.
I'm running out of options.........any suggestions.

Thanks
Bob H

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Re: New Accounts

Postby IncrediModerator » Sun Jul 09, 2017 4:05 pm

To address this issue, please allow less secure apps to access your Gmail account as instructed in the online article at:
https://support.google.com/accounts/answer/6010255

After that, please click on Tools > Email Accounts, remove your existing account, and then add it once again.
Best regards,

IncrediModerator
IncrediMail Customer Support

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Re: New Accounts

Postby IncrediModerator » Sun Jul 09, 2017 4:05 pm

If the problem continues, I would like you to test your email account settings in Mozilla Thunderbird as instructed in our online article at http://support.incredimail.com/entries/ ... ail-client, and see if you are indeed able to send/receive messages from that email account.

Note: By accessing your mailbox via webmail, you are bypassing all security restrictions on your account, and thus does not help us in troubleshooting the problem.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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Re: New Accounts

Postby IncrediModerator » Sun Jul 09, 2017 4:05 pm

To download Mozilla Thunderbird, please go to:
https://www.mozilla.org/en-US/thunderbird/
Best regards,

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IncrediMail Customer Support

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