Incredimail Problems

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Wallace33
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Incredimail Problems

Postby Wallace33 » Fri Jul 21, 2017 11:59 am

Hello..

Anyone is there ??

yesterday when I tried to open my incredimail, I received a message that I needed to update flash, I have tried over and over again and nothing is working and my e-mail won't open and I cannot get to all my files. This is freaking me out. Is anyone else having this problem. I have a paid version and have been running it for 5 years with no problems. Any suggestions> I have already tried system restore, and this didn't work either.

Ans will be appreciated
James

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Re: Incredimail Problems

Postby IncrediModerator » Sun Jul 23, 2017 1:09 pm

For Windows 7:

To address this issue, please update Flash Player by doing the following:

1. Open Internet Explorer.
Note: As IncrediMail uses the flash plugins from Internet Explorer, you must install Flash Player in Internet Explorer. This is regardless of the browser you actually use to access the internet.

2. Click the below link to open the Adobe website:
http://get.adobe.com/flashplayer/

3. Click "Install now" to reinstall Adobe Flash Player.

Please let me know the results.
Best regards,

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IncrediMail Customer Support

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Re: Incredimail Problems

Postby IncrediModerator » Sun Jul 23, 2017 1:09 pm

For Windows 10:

To address this issue, please enable Flash Player in Internet Explorer as instructed in the online article at:
https://helpx.adobe.com/flash-player/kb ... 10-ie.html

As IncrediMail uses the flash plugins from Internet Explorer, you must enable Flash Player in Internet Explorer. This is regardless of the browser you actually use to access the internet.

To launch Internet Explorer in Windows 10, simply click on the Search icon in the Windows taskbar, enter "Internet Explorer" in the search window, and press <Enter> on your keyboard.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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