personal folders I missing

Get help with Send/Receive problems, Account configuration, Ports numbers, Email Servers and more!
Forum rules
Please read them carefully before posting new topic - Forum rules
Posts: 1
Joined: Sun Aug 13, 2017 6:40 pm

personal folders I missing

Postby stoni66 » Sun Aug 13, 2017 7:04 pm

can you help me please?
I missed my personal folders. I delete the folders imm and bak yet. What should I do. <Sad Smile>
If you help me i would be happy for this.


User avatar
Site Moderator
Site Moderator
Posts: 7202
Joined: Wed Aug 12, 2009 2:58 pm

Re: personal folders I missing

Postby IncrediModerator » Mon Aug 14, 2017 9:27 am

In this case, to re-import the messages and folders, please do the following:

1. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting "Exit".

2. In File Explorer, browse to the following path:

Note: YOURUSER refers to your actual Windows user.

As the "AppData" folder may sometimes be hidden, for instructions on how to show hidden files and folders in Windows, please refer to the online article at: ... dden-files

3. Copy the "Identities" folders to your Desktop.

4. Open IncrediMail, click on File > Import and Export > Import Messages.

5. In the pop-up window, select "IncrediMail" and click on Next.

6. Click "Select Folder" and browse to the "Identities" folder located on your Desktop. Click on Next.

7. Select the option "All Folders". Click on Next.

8. When complete, click on Finish.

Please let me know the results.
Best regards,

IncrediMail Customer Support

Image Image

Return to “Email Account Issues”

Who is online

Users browsing this forum: No registered users and 39 guests