How do I find the folders on my computer

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DotDavidson
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How do I find the folders on my computer

Postby DotDavidson » Tue Aug 22, 2017 9:10 pm

I had a catastrophic problem and to cut a long story short, I have lost all my contacts and all the folders on my computer, how do I get them back?

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Re: How do I find the folders on my computer

Postby IncrediModerator » Wed Aug 23, 2017 3:26 pm

To re-import the messages and contacts, please do the following:
 
1. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting "Exit".

2. In File/Windows Explorer, browse to the following location:
C:\Users\YOURUSER\AppData\Local\IM

Note: YOURUSER refers to your actual Windows user. As the "AppData" folder may sometimes be hidden, for instructions on how to show hidden files and folders in Windows, please refer to the online article at:
https://support.microsoft.com/en-us/hel ... dden-files

3. Copy the "Identities" folder to your Desktop.

4. Open IncrediMail, click on File > Import and Export > Import Messages.

5. In the pop-up window, select "IncrediMail" and click on Next.

6. Click "Select Folder" and browse to the "Identities" folder located on your Desktop. Click on Next.

7. Select the option "All Folders". Click on Next.

8. When complete, click on Finish.

9. In the main IncrediMail window, click on File > Import and Export > Import Contacts.

10. In the pop-up window, select "IncrediMail Address Book" and click on Next.

11. Click "Select Folder" and browse to the "Identities" folder located on your Desktop. Click on Next.

12. When complete, click on Finish.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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