cannot forward or reply

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sportsstars
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cannot forward or reply

Postby sportsstars » Thu Sep 07, 2017 5:06 am

Hi
suddenly i cannot forward emails or reply to emails. I can receive and send okay other than this. the forward and replying just get stuck in outbox <Sad Smile>

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Re: cannot forward or reply

Postby IncrediModerator » Thu Sep 07, 2017 11:45 am

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard":

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is identical to the one your mail provider has given you.

If the problem continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.
 
To create a new identity, please click on Tools > Identities > New Identity.
 
Set up your identity and see if the problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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sportsstars
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Re: cannot forward or reply

Postby sportsstars » Fri Sep 08, 2017 2:32 am

hi i just tried that and did same thing. I have 2 different computers with incredimail and they are doing the same thing

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Re: cannot forward or reply

Postby IncrediModerator » Mon Sep 11, 2017 12:37 pm

To be sure, have you tried creating a new identity in Incredimail, as this often resolves such unusual issues ?

If so, and the problem continues, I would like you to test your email account settings in Mozilla Thunderbird as instructed in our online article at http://support.incredimail.com/entries/ ... ail-client, and see if you are indeed able to forward/reply to messages from that email account.

Note: By accessing your mailbox via webmail, you are bypassing all security restrictions on your account, and thus does not help us in troubleshooting the problem.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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IncrediModerator
Site Moderator
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Posts: 7067
Joined: Wed Aug 12, 2009 2:58 pm

Re: cannot forward or reply

Postby IncrediModerator » Mon Sep 11, 2017 12:37 pm

To download Mozilla Thunderbird, please go to:
https://www.mozilla.org/en-US/thunderbird/
Best regards,

IncrediModerator
IncrediMail Customer Support

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