Deleted mail not in trash folder

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IrmaLommen
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Deleted mail not in trash folder

Postby IrmaLommen » Thu Sep 21, 2017 2:57 pm

Hi,
every time I delete an email it's not in the trash folder but totally gone!
Has any one else this problem or am I doing something wrong!?
Thank you

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Re: Deleted mail not in trash folder

Postby IncrediModerator » Sun Sep 24, 2017 2:14 pm

In this case, please delete the messages from your Inbox in the main IncrediMail window, not when viewing them individually.

Currently, there is a bug in IncrediMail 2.5 that if you open an individual message and then delete it, the message will be permanently deleted, rather than placed in the Deleted Items folder. Therefore, please delete the messages from your Inbox in the main IncrediMail window, not when viewing them individually.

Please let me know the results.
Best regards,

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IncrediMail Customer Support

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