Can't import Windows Live Mail messages

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icashsystems
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Can't import Windows Live Mail messages

Postby icashsystems » Thu Sep 28, 2017 1:50 pm

Just downloaded Incredimail and want to import Windows Live Mail messages. Tried to import them using import using Import in the file pull down menu. After selecting folder with messages Incredimail won't import them.
I know they are in the correct format because I was able to import them into EM Client email program. How can I import these messages.

Steve E.

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Re: Can't import Windows Live Mail messages

Postby IncrediModerator » Sun Oct 01, 2017 1:58 pm

To check what exactly is occurring, a special application has been developed in Windows 7/8/10 which allows you to record all your steps. Please do the following to open and use this application:

1. Click on the Windows Start menu, type "Steps Recorder" in the search box and press <Enter> on your keyboard.

2. Click on 'Start Record' to start recording your steps.

3. Please reproduce the problem you encounter (from beginning to end).

4. Once finished, click on 'Stop Record'.

5. You will be prompted to save as a '.zip' file. Please name it 'PSR', and save it to your Desktop.

6. Attach the 'PSR.zip' file located on the Desktop to your next post.

Looking forward to hearing from you.
Best regards,

IncrediModerator
IncrediMail Customer Support

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