problem with using "From" when specifying an email address

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Joined: Wed Apr 01, 2015 5:04 pm

problem with using "From" when specifying an email address

Postby LGH27 » Tue Oct 24, 2017 7:41 pm


I have multiple email accounts and I have just noticed that regardless of which email address I select to use as my "From" address, all my messages are going out under my default email address.

Also had a weird experience yesterday. I received a message from Jane. I know 2 Janes. I read the message, clicked 'Reply', wrote my message and clicked 'Send'. My message was sent to the other Jane. I tried it multiple times and each time when I tried to reply to Jane 1, my email was sent to Jane 2.

Anyone have any similar experiences or an idea of what's going on.

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Joined: Tue Sep 01, 2015 9:55 am

Re: problem with using "From" when specifying an email address

Postby hfalexITA » Tue Oct 24, 2017 11:47 pm

I have an identical issue.
I noticed that the only way to make it work is to save the new email as a draft before sending it.
After this operation go to DRAFT folder and switch to the intended "send from" account and save it again.
Again... after this operation click on SEND IT and it should leave from the correct address.
I hope it makes sense.
Last edited by hfalexITA on Sun Oct 29, 2017 12:47 am, edited 1 time in total.

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Re: problem with using "From" when specifying an email address

Postby IncrediModerator » Wed Oct 25, 2017 10:38 am

Our developers are aware of the issue you encountered and are working on a solution.

As a workaround, simply write a new message with the appropriate From address and then copy the text from the original message into the new message window.

Our apologies for any inconvenience felt.
Best regards,

IncrediMail Customer Support

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