my Incredimail, old emails are downloading

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VICKYCD
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my Incredimail, old emails are downloading

Postby VICKYCD » Wed Nov 08, 2017 6:34 am

Hi, I have the following problem, in my Incredimail, old emails are downloading and it is horrible because they are thousands and it happens to me that after I tried to erase it and re-add it and it continues happening again and again, until a few days ago it worked normal: it is with I have the default account just.I have Incredimail 2.5 Build ID 6605328. I appreciate any apotyr inclusre I had deleted accounts.

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Re: my Incredimail, old emails are downloading

Postby IncrediModerator » Wed Nov 08, 2017 2:02 pm

To address this issue, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.
 
To create a new identity, please click on Tools > Identities > New Identity.
 
Set up your identity and see if the problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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