GoDaddy and incredimail

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dancincats
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GoDaddy and incredimail

Postby dancincats » Thu Nov 09, 2017 9:50 am

About two years ago all of a sudden when pulling emails from my GoDaddy email server incredimail stopped downloading the actual message. When opening the email the body is blank. I have been hoping the issue would resolve itself, but so far nothing.

Any suggestions would be appreciated. Internet is through Comcast, and yes, I have tried removing and reinstalling....I miss my incredimail....any help would be appreciated ...

Dancincats

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Re: GoDaddy and incredimail

Postby IncrediModerator » Tue Nov 21, 2017 7:00 pm

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard":

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is identical to the one your mail provider has given you.

If the problem continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.
 
To create a new identity, please click on Tools > Identities > New Identity.
 
Set up your identity and see if the problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know if you still encounter difficulties.
Best regards,

IncrediModerator
IncrediMail Customer Support

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