messages won't load

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musiclady
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messages won't load

Postby musiclady » Wed Nov 29, 2017 9:27 pm

My messages won't load. I just keep a seeing a circle going around and around. I can't delete any of them either. I hope you can help. BTW I have 129,000 messages! <Sad Smile>

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Re: messages won't load

Postby IncrediModerator » Thu Nov 30, 2017 1:57 pm

Such unusual issues can often be solved by deleting the IncrediMail "Runtime" folder.

To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe

When done, open IncrediMail and check the results.
Best regards,

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Re: messages won't load

Postby IncrediModerator » Thu Nov 30, 2017 1:57 pm

If the problem continues, please run the following executable:
http://www2l.incredimail.com/contents/s ... _index.exe

Once finished, you must keep IncrediMail open for at least 24 Hours to complete the indexing.

Note: You may minimize the IncrediMail window in the Windows taskbar so that you can work with other programs in the meantime.

Please let me know the results.
Best regards,

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IncrediMail Customer Support

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musiclady
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Re: messages won't load

Postby musiclady » Sat Dec 02, 2017 3:57 am

I'm still seeing the circle go round and round and can't load or delete messages. What should I do next? Thanks.

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Re: messages won't load

Postby IncrediModerator » Sun Dec 03, 2017 6:34 pm

To further address this issue, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.

To create a new identity, please click on Tools > Identities > New Identity.

Set up your identity and see if the problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

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IncrediMail Customer Support

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musiclady
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Re: messages won't load

Postby musiclady » Mon Dec 04, 2017 8:54 pm

Now getting an error message: Failed to connect to the incoming server:'inbound.att.net'. Please try later.

musiclady
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Re: messages won't load

Postby musiclady » Mon Dec 04, 2017 8:55 pm

musiclady wrote:Now getting an error message: Failed to connect to the incoming server:'inbound.att.net'. Please try later.
And:
Socket Error: 10054, Port: 995, Protocol: POP.An existing connection was forcibly closed by the remote host.

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Re: messages won't load

Postby IncrediModerator » Mon Dec 11, 2017 6:45 pm

To address this issue, please try configuring your firewall/anti-virus software as instructed in our online article at:
http://support.incredimail.com/entries/ ... ncrediMail

Please let me know the results.
Best regards,

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IncrediMail Customer Support

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musiclady
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Re: messages won't load

Postby musiclady » Tue Dec 12, 2017 2:43 am

I don't know how to do this. Thanks.

musiclady
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Re: messages won't load

Postby musiclady » Tue Dec 12, 2017 5:57 am

What ports do I open?


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