The email goes directly to the trash

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Danny12
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The email goes directly to the trash

Postby Danny12 » Tue Dec 26, 2017 6:38 pm

Hello
I have created 2 webmail
one is mieres @ marmoleriaguzman. es
the other is navia @ marmoleriaguzman. es
if I send an email from mieres @ ---> navia @
the email goes directly to the trash does not enter the inbox
I have wuindow 7
incredimail 2.5
help please thank you very much

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Re: The email goes directly to the trash

Postby IncrediModerator » Thu Dec 28, 2017 3:44 pm

Firstly, please verify that you did not block the email sender by mistake:

1. In the main IncrediMail window, click the 'Tools' menu and select 'Blocked Senders...'.

2. If the email sender is on the 'Blocked Senders' list, his/her email will go directly to the 'Deleted Items' folder.

To unblock the email sender, simply select the email address, click on 'Delete' and select 'Yes'.

If the email sender is not on the 'Blocked Senders' list, please run the following executable:
http://www2l.incredimail.com/contents/s ... l_rule.exe

When done, open IncrediMail and let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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Danny12
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IncrediUser
Posts: 2
Joined: Tue Dec 26, 2017 6:28 pm

Re: The email goes directly to the trash

Postby Danny12 » Sat Jan 20, 2018 2:14 pm

Hi

forgive the delay
if I fix it
with the .exe
thank you very much for your attention

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Re: The email goes directly to the trash

Postby IncrediModerator » Mon Jan 29, 2018 12:41 pm

You are welcome <Smile>
Best regards,

IncrediModerator
IncrediMail Customer Support

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