The email goes directly to the trash

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Joined: Tue Dec 26, 2017 6:28 pm

The email goes directly to the trash

Postby Danny12 » Tue Dec 26, 2017 6:38 pm

I have created 2 webmail
one is mieres @ marmoleriaguzman. es
the other is navia @ marmoleriaguzman. es
if I send an email from mieres @ ---> navia @
the email goes directly to the trash does not enter the inbox
I have wuindow 7
incredimail 2.5
help please thank you very much

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Re: The email goes directly to the trash

Postby IncrediModerator » Thu Dec 28, 2017 3:44 pm

Firstly, please verify that you did not block the email sender by mistake:

1. In the main IncrediMail window, click the 'Tools' menu and select 'Blocked Senders...'.

2. If the email sender is on the 'Blocked Senders' list, his/her email will go directly to the 'Deleted Items' folder.

To unblock the email sender, simply select the email address, click on 'Delete' and select 'Yes'.

If the email sender is not on the 'Blocked Senders' list, please run the following executable: ... l_rule.exe

When done, open IncrediMail and let me know the results.
Best regards,

IncrediMail Customer Support

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