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The email goes directly to the trash

Posted: Tue Dec 26, 2017 6:38 pm
by Danny12
Hello
I have created 2 webmail
one is mieres @ marmoleriaguzman. es
the other is navia @ marmoleriaguzman. es
if I send an email from mieres @ ---> navia @
the email goes directly to the trash does not enter the inbox
I have wuindow 7
incredimail 2.5
help please thank you very much

Re: The email goes directly to the trash

Posted: Thu Dec 28, 2017 3:44 pm
by IncrediModerator
Firstly, please verify that you did not block the email sender by mistake:

1. In the main IncrediMail window, click the 'Tools' menu and select 'Blocked Senders...'.

2. If the email sender is on the 'Blocked Senders' list, his/her email will go directly to the 'Deleted Items' folder.

To unblock the email sender, simply select the email address, click on 'Delete' and select 'Yes'.

If the email sender is not on the 'Blocked Senders' list, please run the following executable:
http://www2l.incredimail.com/contents/s ... l_rule.exe

When done, open IncrediMail and let me know the results.

Re: The email goes directly to the trash

Posted: Sat Jan 20, 2018 2:14 pm
by Danny12
Hi

forgive the delay
if I fix it
with the .exe
thank you very much for your attention

Re: The email goes directly to the trash

Posted: Mon Jan 29, 2018 12:41 pm
by IncrediModerator
You are welcome <Smile>