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missing accounts

Posted: Sun Jan 14, 2018 4:32 pm
by conrail
running windows 10 with incredimail 2.5, today switched on my laptop to find I could not download messages, further investigation, after sending error report, I noticed my email accounts are missing, tried to resetup but clicking on accounts does not let me add/alter/change anything. please help, all help and advice appreciated

Re: missing accounts

Posted: Sun Jan 14, 2018 5:22 pm
by conrail
have reinstalled incredimail, when trying to run the program I get the message: 'error: failed to create spooler'

Re: missing accounts

Posted: Thu Jan 18, 2018 12:04 pm
by conrail
hi guys, think I have sorted it, tried other browsers with same result then I noticed that sophos, my anti virus software flagged up, very quickly, a 'small' box, bottom right of screen saying sophos has blocked part of this site, uninstalled sophos and everything appears fine

Re: missing accounts

Posted: Mon Jan 29, 2018 12:53 pm
by IncrediModerator
I am glad to hear everything is now working as it should <Smile>